Student Veterans of America Jobs

Let Us Power Your Potential Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you. Your Opportunity: Taylor on Demand (a Taylor company) is seeking a Client Success and Reporting Specialist. This role involves conducting research, aligning and reporting on client success metrics (facility and external), generating reports that support cross-collaborative teams and business decisions, supporting and standardizing the perfect client experience, and helps advance the business strategy of Taylor OnDemand. This person's core team influence is ensuring the integrity of our client-facing infrastructure of the Taylor OnDemand business strategy. The ideal candidate will be detail-oriented, proactive, a strong communicator, and able to manage multiple tasks efficiently. Your Responsibilities: Market Research and Strategy: Generate market research, as identified, to determine trends, opportunities, and possible threats. Support the development and maintenance of the various customer personas in the Taylor OnDemand business strategy Support strategy development and implementation across all teams, facilities, and clients Assist in the research, identification, and implementation of the Taylor OnDemand shipping strategy Facility Partnership Success: Create routine reports for internal partnership/client performance to be used in monthly/quarterly/annual meetings and reporting Schedule all recurring partnership meetings with facilities and coordinate all logistics, including material readiness Document and maintain sister facility partnership agreements Client Collaboration and Organization: Create and audit standardized client file organization and up-to-date maintenance/presence of key client files (i.e. client playbooks, decision logs, etc.) Identify and maintain processes for modern collaborative communication with Taylor OnDemand clients Client Success Reporting: Assist in the documentation and guidance of the use of tools to support client onboarding and growth (i.e. OnRamp, Salesforce) Generate reports that measure the successful implementation of client-focused opportunities and projects Client Visit Coordination: Initiate and complete 45-day client visit planning and implementation process, including supporting all follow up actions and communication Schedule client visits and coordinate all related logistics Arrange meals and prepare facilities for client visits. Sample Process Management: Ensure the sample request process is working efficiently and effectively Support large order and product development processes in collaboration with the Product Specialist Support the Customer Experience (CX) team with small and standard samples Ensure efficient handling and tracking of all sample requests Partner with other support members to capture current sample processes being implemented with unique customers (i.e. Minted) Collaborate with internal teams and facilities to consistently move towards automation of requests Account Executive (AE) Support: Assist with the Data Item Setup spreadsheet. Review identified client account summary bills for accuracy, in partnership with AEs Provide data and administrative support to AEs, as determined and planned You Must Have: 2+ years of relevant work experience Attention to detail Experience collaborating with multiple teams Strong communication skills Comfortability within data and reporting Experience using Microsoft Suite We Would Also Prefer: Bachelors degree Experience using PowerBI About Taylor Corporation One of the largest graphics communications firms in North America, Taylor's family of companies pro ide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled. Equal Opportunity Employer minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity