Job Information
Buffalo Wild Wings Assistant GM in North Haven, Connecticut
Assistant General Manager
REPORTS TO (Title): General Manager DEPARTMENT: Operations
STATUS CLASSIFICATION: Exempt JOB CODE:
SUPERVISES: Directly accountable for the performance, management, and development of the HOH Team Members
(Par 3,4,5), Bartenders (par 3 and 4) and all Shift Managers.
JOB PURPOSE: Directly responsible for HOH execution and overall performance (and Bar in most cases). Responsible for
maintaining a safe environment, and improve bottom line profitability through appropriate expense control and revenue
management. Directly supervises and manages Shift Managers, HOH Team Members and Bartenders (in most cases). This
job is directly accountable for Kitchen operations, Food Cost of Sales and variances (and Bar in most cases). Assists the
General Manager in providing overall management guidance for the HOH.
The overall day to day focus of this job will shift based on business needs. The general guideline for where the AGM focuses
as a percentage of the work week is as follows:
Management of General Restaurant Day to Day Operations- 60%
Team Member Training and Development-15%
Kitchen Operations and Food COS (and Bar in most cases) -25%.
ESSENTIAL RESPONSIBILITIES:
Team
Trains, develops and retains Team Members
Has direct management responsibilities including Team Member performance evaluation and the right to make
recommendations regarding hiring and firing
Directly oversees and manages the performance and development of HOH Team Members (and Bartenders in most
cases)
Responsible for overseeing proper HOH Wing Certified Trainer (WCT) selection and training program execution (and
Bar in most cases)
Guest
Responsible for GLI, PGR and other Guest feedback metrics related to HOH service (and Bar in most cases)
Creates strategic plans for HOH based off GEM and PGR reports (and Bar in most cases)
Ensures proper Steps of Service are regularly taking place in HOH (and Bar in most cases)
Quality Operations
Responsible for all zone rollouts and introductions of new products, tools and services
Ensures all mandated tools are utilized and completed with integrity
Reviews and analyzes overall inventory
Responsible for creating an environment compliant to safety, cleanliness, and sanitation standards
Sales and Profits
Responsible for creation and execution of strategic sales building plan for HOH (and Bar in most cases)
Directly responsible for all Food costs and associated action plans (and Bar in most cases)
Properly follows accrual process and proactively manages purchases to keep accruals to a minimum
Supports GM with overall labor performance vs. budget
OTHER JOB DUTIES AS ASSIGNED
REQUIRED KNOWLEDGE AND SKILLS
General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service,
safety and security systems and procedures, computer operations
Good people management skills, communication and listening skills. Must champion change
Manage and direct the work of other Team Members
Demonstrated time management and organizational skills
Must be self-motivated, detail oriented and have a passion for teaching others
Must be able to read and comprehend written materials, write in grammatically correct sentences, and perform
basic to intermediate mathematical computations
JOB REQUIREMENTS/EDUCATION/EXPERIENCE
Required
Education: High School or equivalent.
Meets the minimum state age requirement related to serving alcohol
Must possess proper food handlers and alcohol dispensing certifications (if required by law)
Satisfactory background check history
Must be able to work a flexible schedule including days, nights, weekends and holidays
Preferred
Minimum 3 years management experience
Bachelor's Degree
Previous FOH and HOH/Kitchen Management Experience
Coursework in restaurant management
PHYSICAL DEMANDS:
The physical demands for this position are sits, stands, bends, and moves intermittently during working hours. Must also
have the ability to regularly lift up to 50 pounds.
The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and
responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the
general level of work being performed. It is not intended to be all-inclusive.
Buffalo Wild Wings is an Equal Opportunity Employer. We will make reasonable accommodations
to permit employees to perform essential job functions.