The Hertz Corporation Branch Manager in North Chelmsford, Massachusetts
The Branch Manager II represents all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Branch Manager I is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation.
Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit
Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys
Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc
Handle or assist in the resolution of customer service issues
Ensure a high level of customer service is maintained at or above the area goals
Coach all staff and empower staff to engage in problem resolution and customer relations
Be active in attending/hosting outside sales meetings or events to promote the company and branch location
Continue to increase the market penetration of the branch and increase revenue
Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives
Actively participate in the training, coaching, and mentoring of all Branch staff
Complete performance reviews with all Branch staff discuss strengths and development opportunities
Hold weekly staff meetings to keep employees motivated and informed of business operations
Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
Maintain an environment of positive employee relations
Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.
Shift hours may vary depending upon business need.
High School Diploma or GED required
Previous management experience in a fast-paced environment
Experience in car rental, hospitality, or tourism a plus
Result orientation with demonstrated history of success
Demonstrated ability to direct and motivate teams
Proficiency in Technology
Financial and business acumen
Customer service resolution practices
Excellent communication techniques
Sales Management/Coaching ability
Labor & Employment laws
Analysis and report modeling understanding
Ability to interface with multi-faceted, cross-functional teams
Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
Strong Time Management skills
Customer service aptitude - Ability to address and resolve customer service issues
Flexible and able to adapt to changes
Excellent oral and written communication skills
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.
EOE, including disability/veteran