Job Information
Arc3 Gases Sales & Customer Support Representative in North Charleston, South Carolina
Arc3 Gases, Inc. (“Arc3”) is a growing, multi-generation family-owned and operated manufacturer and distributor of industrial, medical, food and beverage, and specialty gases and welding supplies, with over 55 locations in Virginia, Georgia, the Carolinas, and Maryland. We have a broad retail and distribution network that enables us to provide outstanding service to customers of all types and sizes, and we serve many industries ranging from fabrication and manufacturing to research, health care, and food and beverage. Arc3’s CO2 division supplies CO2 and nitrogen gases and generation systems to customers from Delaware to Florida.
Arc3 succeeds by building lasting relationships with our employees, our customers, and our business partners. We treat people the right way, we’re reliable, and we engender trust using our technical expertise to help our customers build and improve their businesses. We attract, develop, and retain employees who deliver this value consistently over time by offering them competitive pay and benefits and a long-term career path, and by heavily investing in their safety, health, and overall well-being.
Job Overview Arc3 Gases is looking to fill an entry-level Sales and Customer Support Representative position for our Charleston, South Carolina location. A successful Sales and Customer Support Representative will effectively provide technical expertise, support, and service to existing customers and Arc3’s sales force, as well as help manage on-site customer vending needs.
Responsibilities and Duties
Check–in supplies, manage inventory, and manage billing for onsite customers.
Responsible for keeping tool cribs stocked for onsite customers.
Advise customers on equipment and materials needed and procedures to follow to complete tasks they wish to perform.
Anticipate customer needs and expectations (i.e., product orders, potential sales, service issues, technical support needs) and share that vital information with appropriate Arc3 personnel.
Provide excellent customer service in a timely manner by answering phone calls, handling customer complaints, providing all necessary paperwork in relation to purchases, retrieving stock, and assisting in loading customer vehicles.
Distribute hard goods and cylinder gases to various use points in the customers plant on a regular basis.
Notify the purchasing department when there is a shortage or outage of products.
Act with integrity and a sense of urgency, be reliable and persistent, and build strong, long-term customer relationships.
Drive a company vehicle to deliver products to customers when the primary driver is unavailable or business needs dictate.
Always maintain a professional demeanor and appearance.
Provide support to other team members by preparing orders and ordering supplies as needed.
Perform any other duties that may be assigned by Arc3 Gases, such as selling welding equipment and gases in store to walk in customers.
Qualifications
Must be able to work in the United States
Must be 21 years or older
Must be able to lift and carry up to 75lbs of merchandise as needed
Must have computer skills or some knowledge of computer order entry system.
Must have exceptional communication skills.
Must possess self-management skills to deliver superior customer service.
Valid drivers license and a clean driving record is required.
Able to walk and stand during an eight-hour shift.
Bending, squatting, kneeling, climbing, and reaching frequently.
Education/Experience:
High School Diploma or Equivalent is required.
Prior work experience in customer service and sales or related support roles is required.
Welding or Technical Education is preferred.
Experience working with welding supplies or servicing vending machines preferred.
Benefits
401(k) Retirement Plan with Company Match
Health, Dental, and Vision Insurance
Health Care and Dependent Care Flexible Spending Accounts
Health Savings Accounts with Annual Company Contribution
Company Paid Short-Term and Long-Term Disability Insurance
Company Paid Life and Accidental Death and Dismemberment Insurance
Voluntary Life, Critical Illness, and Accident Insurance
New Employee Referral Bonus Program
Tuition Reimbursement
Paid Time Off
Paid Holidays
Employee Assistance Program
Wellness Program with Health Insurance Premium Discounts
Company Paid Uniforms
Personal Protective Equipment Reimbursements
Equal Opportunity Employer. Disabled/Protected Veterans.