Job Information
Applied Technical Services, Inc. Administrative Assistant in NORTH BILLERICA, Massachusetts
Administrative Assistant
Job Details
Job Location
Cal-Tek - NORTH BILLERICA, MA
Job Category
Administrative
Description
Administrative Assistant
The purpose of the Administrative Assistant role is to provide excellent customer and administrative service to Cal-Tek’s customer base. This role is the first point of contact for new and existing customers. It requires a detail-oriented and positive individual. Responsibilities:
· Greet customers at the front window and lobby and receive/check in equipment into MET/TEAM to be tested for the customer.
· Deliver checked in equipment to the receiving area.
· Answer phone calls and direct calls or take detailed messages and deliver messages in a timely manner.
· Respond to emails from customers and send updates on equipment status in a timely and professional manner.
· Organize customer bills scan billing statements into computer.
· Organize customer paperwork and file information in a timely and accurate manner
· Assist with shipping equipment and documentation to customers
· Assist with receiving shipments from customers, open boxes and route received shipments to the proper department
· Receive payment information and enter it into the Traverse system
· Other duties as assigned
Required Experience and Skills:
· Minimum 5 years solid Administrative Assistant experience in a testing laboratory or industrial setting
· Minimum high school diploma or GED
· Minimum 5 years Microsoft Office Suite experience including advanced Excel and Word knowledge
· Experience with MET/TEAM Lab Equipment software or Traverse software a plus
Additional requirements:
· Positive friendly attitude
· Quick learner
· Detail oriented
· Ability to juggle multiple duties and stay on task
· Team player