Job Information
Expeditors Customer Service Agent in Nogales, Arizona
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
Major Duties and Responsibilities:
Track and Trace export / Import / ground shipments.
Prepare, handle, and process documentation- including house and master air waybills, commercial documents, and customs/regulatory documents.
Accurate and timely data entry into our operating system.
Dispatch freight.
Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and in person.
Monitor reports.
Accurate and timely client billing.
Contribute to maintaining strong vendor relationships- airlines, steamship lines, trucking companies, and others.
Effectively manage and process export customs documentation (EEI).
Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements.
Meet key performance indicators to support department, branch, product, and company goals.
Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.
Legally authorized to work in the United States.
Will not now or in the future require sponsorship for employment visa status (for example. H-1B or other employment-based visa statuses).
Bachelor’s degree preferred, however equivalent combination of education and experience will be considered.
Effective interpersonal skills- including proven abilities to listen, comprehend, and to communicate clearly and concisely both verbally and in writing.
Bilingual Spanish and English both written and spoken.
Strong organizational and prioritization skills are critical.
Proficient computer skills- solid data entry with high accuracy rate, email, internet, Excel, Word, PowerPoint.
Desire for a career in supply chain/logistics.
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.