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Munich Airport NJ LLC Take off with your career at Munich Airport NJ - Where aviation meets opportunity! in Newark, New Jersey

Take off with your career at Munich Airport NJ - Where aviation meets opportunity!

Thank your for visiting our Career Page! Munich Airport has landed in the US, and we are seeking new colleagues with top skills and qualifications for our US subsidiaries. . Have a look at our current openings, you might find an interesting career that's a perfect fit for you!

About us:

Munich Airport NJ LLC, a 100% subsidiary of Munich Airport US Holding LLC, is responsible for terminal operations, facility maintenance and the management of the commercial program at the new Terminal A at EWR. The new Terminal A at Newark Liberty International Airport (EWR) is a modern, state-of-the art terminal which opened to commercial passenger traffic on Jan 12, 2023. The Terminal has a design capacity of approx. 14 million annual passengers and 33 common-use gates, providing generous space for a smooth journey through the building, from curbside to for check-in, security, gate holdrooms and baggage claim. The retail and food and beverage features local, national and international brands. Terminal A is the state’s largest design-build project, expected to generate more than $4.6 billion in regional economic activity, create more than 23,000 job years and provide more than $1.9 billion in wages

IT Service Delivery Manager

Newark, NJ

Full Time

IT

Experienced

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Munich Airport NJ LLC is a US-based subsidiary of the German Airport Operator Munich Airport. Munich Airport NJ LLC is responsible for the operations, maintenance, and concession management at the existing New Terminal A at Newark Liberty International Airport (EWR)!  We are looking for an experienced; 

IT Service Delivery Manager  

to join our team as soon as possible. You will be part of a quickly growing team, helping not only to create an attractive passenger terminal, but also to develop the Terminal Operator company with your expertise and personality.          

Your Future Responsibilities

  • Manage the service desk team and oversight of ITIL Service Management processes

  • Ensure that the ICT Service Desk operates efficiently and effectively, providing technical support when necessary 

  • Provide regular verbal and written reports to management on ICT service levels, planned maintenance, issues, and data 

  • Drive the performance of the IT service desk to achieve a high level of performance

  • Drive the effectiveness of the Incident management process (quick response, resolution, and communication

  • Establish and implement ITIL standards

  • Improving operational management systems, processes, and best practices. 

  • Develop Service and Operational Level Agreements to set expectations and measure performance

  • Develops an effective and workable ITIL framework for managing and improving customer support in the organization

  • Advise management on situations that may require additional client support or escalation 

  • Seek ways to increase quality of customer service

  • Responsible for managing the Airport IT service desk 

  • Responsible for resolving issues escalated by technicians and engineers 

  • Responsible for coordinating with vendors and other systems provers to resolve the issues and monitor the SLA

  •  Other Ad-hoc duties as assigned

    Your Education & Training

  • 10 + years progressively responsible experience in ICT Operations management 

  • Knowledge of organizational effectiveness and operations management 

  • Experience working in an airport environment is preferred

    Your Skills & Experience

  • Strong knowledge of ITSM and ITIL best practices 

  • Very good knowledge and practical experience of the MS Office products (MS Word, MS Excel, MS, PowerPoint, MS Visio, and MS Project) 

  • Very good knowledge in English (spoken and written) 

  • Stellar organizational skills 

  • Continuous Improvement Mindset 

  • Ability to prioritize tasks

  • Ability to act with integrity, professionalism, and confidentiality

  • Has a positive and energetic attitude with a hands-on mentality 

  • Ability to work without direct supervision, taking responsibility, and ownership of assigned tasks

  • Ability to work in a team-driven environment 

    Good reasons why you should become part of the airport family

  • Be part of the team who embraces diversity, fosters collaboration, practices mentorship, and believes in a positive, healthy work climate 

  • Help Munich Airport, Europe’s only 5-star Airport, to build on its reputation in the US 

  • International working environment 

  • Attractive benefit package; Health, Vision, Dental, 401(k) Matching, LTD/STD, PTO

Munich Airport US Holding and it's subdivision Munich Airport NJ LLC are equal opportunity employers.

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