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Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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NJ Transit Shift Supervisor (Weekend Shift) in Newark, New Jersey

Shift Supervisor (Weekend Shift)

Information Technology

Job Description:

Move forward with us! At NJ TRANSIT, you'll be joining us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets our customers to their destinations on time—and we’re looking to hire talented folks with a love of learning to make it all possible.

Summary:

Purpose of the Shift Supervisor is to supervise the activities and delegate responsibilities of network operations staff for various NOC shifts.

Roles and Responsibilities:

  • Performs triage and troubleshooting of LAN/WAN and telephony issues. Managing the repairs with service providers, LEC's, field techs, internal and external resources.

  • Serves as an escalation point for junior techs in troubleshooting service impacting issues. Ability to utilize network monitoring systems, identify issues and services validation.

  • Provides, supervision, direction, team building, coaching of NOC team members.

  • Plans, organizes and directs the NOC team to ensure the stable operation of NJT network infrastructure as per standard operation procedures.

  • Managing activities to resolve hardware problems in a timely and accurate fashion. Includes but is not limited to ticket oversight and escalation when needed.

  • Other duties maybe assigned.

Supervises:

  • Network Operations Staff

Education, Experience, and Qualifications:

  • High School Diploma and (4) years of applied experience in network operations

  • One-year supervisory experience

Knowledge and Skills:

  • Working knowledge of IT Service Management [ITSM] best practices with strong understanding of Service Operations processes and procedures.

  • Strong understanding of classic Network Management fundamentals, NOC monitoring tools, ticketing systems, processes, and procedures

  • Working knowledge of Data networking fundamentals such as OSI model, IP addressing, WLAN and VLAN, Routers, Switches and IP routing protocols and packet captures

Working Environment:

  • Office Environment

The Weekend Supervisor Shift Hours/Days:

  • Monday 7:00 am -3:00 pm

  • Friday 7:00 am -3:00 pm

  • Saturday 7:00 am -7:00 pm

  • Sunday 7:00 am- 7:00 pm

At NJ Transit you will enjoy a competitive salary and excellent benefit package:

  • Comprehensive Family Health Insurance – Medical, Prescription, Dental, Vision

  • Flexible Spending Account

  • Life Insurance

  • Paid Leave

  • Tuition Assistance

  • Pre-Tax Commuter Benefits Plan

  • Retirement Plans

  • 401(a) - Retirement plan with a 6% employer contribution

  • 401(k) - Retirement saving plan with up to an 3% company match

  • 457(b) - Deferred Savings Plan

At NJ TRANSIT, diversity and inclusivity are vital to our success as are committed to hiring individuals from diverse backgrounds, experiences, abilities, and veteran status. As an Equal Opportunity Employer, we encourage all qualified applicants to apply and join our team.

Learn more about NJ TRANSIT! Sign up to receive an invitation to our next live information session at WWW.NJTRANSIT.COM/BEST

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