Job Information
Zayo Group LLC Project Manager, Service Delivery in Newark, New Jersey
Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Position Description
The Project Manager position manages Lit and Dark Fiber services Customer projects in one or more of the following product areas:
Waves services, Ethernet Services, IP Services
Dark Fiber metro and/or Long Haul services
Fiber to the Tower (FTT) services for Dark Fiber and Lit Services
The Project Manager candidate possesses the following skills and expertise
Subject Matter advocate for process and program management and driving improvements
Excellent project leadership, critical thinking skills, ability to manage projects to the customer's technical specifications and contract requirements.
Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution
Strong system and process knowledge in Lit and Fiber services implementation.
Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported.
Known as a go to person/trusted advisor that willingly assists other team members.
Ability to define project dependencies, manage project milestones, meet and exceed project KPIs.
Key Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally.
Responsibilities
End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.
Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress
Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews.
Customer ownership and advocacy; the PM provides 'Voice of the Customer' project feedback
Develop and maintain customer project plans based on contractual requirements and service designs
Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable.
Perform and oversee daily PM operational tasks working cross-functionally.
Build, maintain, and report operational metrics for end-to-end milestone management.
Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. Partner with PM teams to identify new metrics and tracking to drive improvements
Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.
Preferred Qualifications and Expertise
Systems and Processes
Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels.
Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling.
Communication, Relationship, and Leadership
Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution
Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals
Self driven and motivated to provide exceptional customer service
Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization
Qualifications
5-10 years of experience in managing Telecom services projects
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
The Base Salary Range: $78,500 - $112,100, commensurate with experience.
Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Fitness membership discounts
Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Zayo is an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. EEO IS THE LAW Zayo invites any applicant and/or employee to review the Company’s written Affirmative Action Plan. This plan is available for inspection upon request by emailing our People Ops team.