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Job Information

ABM Industries Lead - Customer Service Representative in Newark, New Jersey

Overview

Position Summary Details

The Lead Customer Service Representative will provide first-line supervision of all personnel of the contractor engaged in the parking lot operation to ensure safe and efficient service, which may include resolution of problems at the exit plazas. Check all parking equipment and areas for condition and serviceability. Note cleanliness, rubbish, broken glass, condition of time clock, doors, windows, instruction cards and sheets and all equipment. Note deficiencies and corrective action in the CSR duty log. Check accuracy of time stamped by all time clocks at least once during assigned shift. Conduct field inspections on a regular basis and report deficiencies to the Shift Manager.

Pay Rate: $24.80/per hour - Weekly Pay

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) | Front Line Team Members | (Programa de Beneficios de ABM)

Responsibilities

· Must master all of the job functions and responsibilities of the parking attendants, supervise them, and render such advice and training to them as necessary.

· CSR’s should be prepared to work any assigned posts given to them at any point.

· Possess significant computer training to enable him/her to train new supervisors and to correct problems that may result from malfunctioning of the equipment or its improper use.

· Must be in communication with patrons and be able to solve a patron’s problem at entry lanes, exit lanes and pre-paid stations.

· Do not leave assigned post unattended without prior approval from the Shift Manager.

· Must be able to understand and use the Port Authority Revenue Control System (RCS).

· Under the direction of the Shift Manager, provide first-line supervision of all personnel of the contractor engaged in the parking lot operation to ensure safe and efficient service, which may include resolution of problems at the entrance/exit plazas.

· Check all parking equipment and areas for condition and serviceability. Note cleanliness, rubbish, broken glass, condition of time clock, doors, windows, instruction cards and sheets and all equipment. Note deficiencies and corrective action in CSR Duty log and notify the Shift Manager of urgent matters that need attention.

· Conduct field inspections on a regular basis and report deficiencies to the Shift Manager where the Port Authority corrective action is required. Submit reports to Shift Manager and/or Assistant General Manager as conditions warrant.

· Physically inspect company vehicles for cleanliness and damage, and report findings to the Shift Manager for corrective action.

· Supervise elevators, escalators at locations if required to satisfy operational needs.

· In the position, it is expected that the CSR will report performance issues to the Shift Manager.

Qualifications

· Must be 18 years of age or older.

· Valid Driver’s License

Preferred Qualifications

· Customer Service Experience

· One year of lead or supervisory experience

REQNUMBER: 96974

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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