Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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r ways of working - <a href="https://www.careers.philips.com/professional/global/en/workingatphilips" target="_blank"> embracing flexibility, being at our best, and impactful collaboration </a>. We believe this en
lore what it’s like <a href="https://www.careers.philips.com/professional/global/en/workingatphilips" target="_blank"> working at Philips </a>, read stories from
our <a href="https://www.careers.philips.com/global/en/blog" target="_blank"> employee blog </a>, find information a
bout our <a href="https://www.careers.philips.com/global/en/recruitmentprocess" target="_blank"> recruitment process </a> and answers to some
<a href="https://www.careers.philips.com/global/en/faq" target="_blank"> frequently asked questions </a>.</p></body></html>

Job Information

Philips Remote Support Engineer in New Zealand - Remote Based, New Zealand

Remote Service Engineer

Based out of: Any part of New Zealand (Candidates from Australia can be considered as well)

Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. With nearly 40,000 employees working in 100 countries, we are committed to helping create meaningful moments of care, whether in the hospital room, the living room or the boardroom.

Being a part of Philips Healthcare means having an opportunity to drive your career in an organisation where there is an incredible diversity of function, skill and geography. We are a fascinating business to be a part of, a global leader in our chosen fields with a strong emphasis on creating impact through meaningful innovation.

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

Your opportunity:

We have an opportunity for a Remote Service Engineer to join our NSW team.

Reporting to the EDI Service Operations Manager, this position is focused on delivering advanced technical service support expertise to our customers, creating experience without equal every day.

As a Remote Service Engineer, you will thrive in providing high touch interactions with customers to provide information in response to first line technical support with inquiries about products and services, problems and services requests raised by customers (internal or external), embedding a First Time Right approach.

You will work collaboratively with Technical Support, Technology and District Service teams to remove barriers and facilitate an exceptional and consistent experience to our customers.

Your key main responsibility will be:

  • Responsible for answering customer calls and documenting all technical and non-technical details in company CRM that provides as a record of actions taken to resolve issues.Restoring service to degraded systems as quickly as possible by diagnosing and troubleshooting technical issues.

  • Analyze high priority issues like application down/degraded and quickly work with specialty teams to recover the systems to ensure minimal downtimes.

  • High and effective levels of communication with our customers and internal stakeholders.Monitor alerts generated by the system and taking the appropriate actions to resolve the alerts.

  • Document technical knowledge

  • Ensure both internal and external customers are kept informed as to next steps and in particular of any delays which may have an impact on the job

  • Escalate technical issues when required as well as support field engineers with technical knowledge whilst performing handover

To succeed in this role, you’ll need a customer-first attitude and the following:

  • Minimum 3 years’ experience in a similar role (Healthcare IT support would be beneficial)Experience in troubleshooting software systems and hardware

  • High levels of communication both verbally and writtenAbility to work remotely and part of a dynamic team

  • Strong knowledge on PACS (Picture Archival Communication System) in Hospital environment

  • Area of Experience: Healthcare Product(s) support (PACS / DICOM / HL7 / SQL)

  • MySQL Database administration, Troubleshooting Database problems

  • Handling HIS-PACS-VNA Integration

  • TCP/IP understanding

How we work at Philips:

There are three core ways that define our ways of working - embracing flexibility, being at our best, and impactful collaboration. We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.

We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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