ARAMARK Vice President- Retention- Business Dining in New York, New York
Aramark (NYSE: ARMK) proudly serves the world's leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. We deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ+), DiversityInc, Equal Employment Publications and the Disability Equality Index. Learn more about working here at www.aramark.com/careers or connect with us on Facebook, Instagram and Twitter.
Vice President Retention
The Vice President, Retention will manage a portfolio of existing client accounts and lead a team of retention leaders in our Business Dining division. This role will work within a matrixed internal management and front-line operations structure to understand client aspirations and to identify risk, opportunities for service expansion and pro-active contract extension or renewals. Responsibilities include the formal application of a strategic account management process, plan compliance, leading proactive renewal activity, client presentations including business reviews, RFP proposal response, client relationship development and ensuring Aramark wiring is high, wide, and deep within the client organization. This is an executive level position with industry-leading financial rewards for top performance. The VP of Retention will report directly to the VP Growth for Business Dining.
The VP of Retention will be responsible for the following, but not limited to:
Coach, develop and lead a group of retention leaders to drive effective account management, strategic thinking, innovative solutions, and retention via proactive retention and competitive renewals.
Obtain an understanding of clients' goals and objectives to support the development of unique service solutions with the application of Aramark's market-leading resources.
Develop and implement mutually successful strategies for existing client partnerships, assuring alignment with each organization's mission.
Identify and develop strategies for base business growth in partnership with the operations teams
Identify and develop enhancements and extensions to existing lines of service that leverage the core competencies, while achieving a positive return on investment for the client and Aramark.
Utilize consistent tools and protocols for proposals and presentations that enhance sales and retention efforts.
Lead, support and participate in LAMP and Major Pursuit Processes with cross lines of business and functional leaders
Develop and support RFP responses and client presentations for proactive and competitive renewal processes
Provide strategic direction and insight for complex clients in partnership with other divisions and/or countries as appropriate
Create and provide insights on lead generation, measures, and accountability platform.
Support and leverage right to win models.
Bachelor's degree from an accredited university required, MBA or Master's preferred.
B2B sales and operations experience in a services business, including strategic account development of new customer accounts, providing business solutions based on customer needs and client/ market environment.
Computer knowledge of all Microsoft Office applications as well as SFC
Ideal candidate will have strategic account sales experience from Business Process Outsourcing Firms, Service Industries, or multi-national companies; combined with corporate experience in a strategic development, global business development or similar type role.
Experience with large clients selling multiple services/solutions required.
Expertise with a demonstrated, quantifiable record of progressively increasing responsibility in a sales function
Proven ability to take strategy from the concept stage to operational implementation, particularly in a role of influence across organizational structures.
Strong and dynamic presentation skills; persuasive communication with C-level client contacts.
Experience with leading a team of high performance sales professionals in addition to being an individual contributor at the C-suite level.
Solid understanding of marketplace trends & implications
This is a remote role with up to 50% national travel.
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran
Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.