Job Information
Walmart (USA) Manager, Operations - eCommerce in New York, New York
Position Summary...
What you'll do...
Manager, Business Operations eCommerce
Introduction
Want to use your strategic thinking, operational excellence, and customer obsession to create, measure, and optimize the post-purchase experience for a new local ecommerce shopping experience within Walmart's ecosystem?
The Walmart Local Marketplace team is looking for a strategic manager with expertise in customer/partner support in an on-demand three-sided marketplace setting to help define and improve order fulfillment and reliability to deliver a best-in-class customer experience. They will develop a deep understanding of the post-purchase customer and partner journey flows, manage and help define KPIs and goals to monitor and improve CSAT, and develop the North Star vision as the business scales. They will partner closely with our customer and partner support teams to create, deploy, and manage support flows and optimize processes that will enable consistent support at scale. They will work directly with Product teams to define the post-purchase roadmap, prioritize features and requirements, and program manage testing and rollouts as we build toward our North Star experience.
You'll sweep us off our feet if...
3-5 years related experience in Consulting, Business Operations, Strategy, or related field
Deep understanding of customer and partner support best practices and metrics
Experience building and documenting support flows for both customers and partners (preferably in a B2C environment), creating KPIs and support matrixes, using data to optimize processes/systems, and working cross functionally with support teams.
Experience working directly with product teams to define business requirements throughout the entire lifecycle of a product (MVP through maturity)
Experience in local eCommerce or an on-demand marketplace.
Self-starter with analytical skills (SQL, Tableau, Looker experience preferred)
Ability to distill complex ideas into simple terms and frameworks.
Highly organized, experience program managing complex initiatives across stakeholders (business, tech, and marketing) to manage timelines and deliver results. Conveys a sense of urgency to motivate others and achieve goals.
Demonstrates creativity and flexibility in the face of change, obstacles, competing demands and priorities. You can work seamlessly in a fast-paced environment, managing several priorities and staying organized throughout.
You'll make an impact by:
Help build the foundations and execute on the North Star vision to deliver best-in-class delivery experiences for our customers.
Becoming an invaluable thought partner to internal stakeholders by communicating top priorities, challenges, and risks, articulating the "why" behind it all, and rooting recommendations firmly in data.
Exhibiting a growth mindset and ability to operate in ambiguous environments in a highly matrixed org.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
About Walmart eCommerce
This Is That Place where opportunity knocks. Our Walmart eCommerce team is obsessed with finding ways to help our customers live better, raising the bar for an entire industry along the way. You'll play a crucial role in shaping the future of shopping, working with crazy talented people in an environment that values kindness and transparency. With the energy of a startup and the scale of the Fortune One, it's the ultimate innovator's playground. Are you hungry to own your career and catapult ideas into action?
About Walmart
Join Walmart and your work could help over 265 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $84,000.00-$156,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervising Associates
Masters: Economics
Project Management - Project Management Professional - Certification
Primary Location...
250 Hudson St, NEW YORK, NY 10013-1006, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.