Job Information
The New School Temporary Assistant Manager in New York, New York
Responsibilities:
The New Store – the official retail outlet for merchandise of The New School and its colleges – is currently accepting applications for a part-time assistant manager of operations who has prior retail experience and can devote 30 hours a week to the university’s campus store.
This growing and dynamic store requires a highly organized and motivated self-starter that can oversee daily operations with a focus on online order fulfillment and inventory management. The Assistant Manager will oversee the online order fulfillment process from start to finish as well as inventory management and organization across several storage locations. Strong execution in these areas will help The New Store run efficiently and effectively.
The Assistant Manager is expected to uphold the university’s standards, policies and procedures and proactively connect to the customer base primarily made up of alumni, prospective/current students, faculty, and staff – and will ensure other store staff do so as well. Reporting to the Manager of Merchandise Strategy & Operations, this role will work to create a highly positive, engaging and memorable experience for customers that drives conversion and sales, encourages repeat purchasing, and positive word of mouth for the product and store.
The New School is committed to creating and maintaining an environment that promises diversity and tolerance in all areas of employment, education and access to its educational, artistic or cultural programs and activities. The New School does not discriminate on the basis of age, race, color, creed, sex or gender (including actual or perceived gender identity or expression or transgender status), sexual orientation, sexual and other reproductive health decisions, pregnancy, religion, religious practices, mental or physical disability, national or ethnic origin, citizenship status, veteran status, marital or partnership status, or any other legally protected status.
Responsibilities:
Own the online order fulfillment process start to finish, including pulling product and efficiently packing and shipping orders
Oversee inventory management across all storage locations (including bi-annual physical inventory alongside the Manager of Merchandise Strategy & Operations) and in-store replenishment and visual merchandising
Understand and provide onboarding training on merchandise sales, returns, and packing processes
Work with the Manager of Merchandise Strategy & Operations to improve policies and procedures for daily operations
Provide a reliable and memorable customer service experience through email and chat
Help lead bi-monthly store meetings with Assistant Manager of Sales and the Manager of Merchandise Strategy & Operations
Collect customer feedback and report back to the Manager of Merchandise Strategy & Operations
Contribute to deepening brand understanding in all customer interactions by staying up to date on major university features, events, and resources
Performs any other duties reasonably related to the functions described above
Hourly Range: $20-$24hr
Minimum Qualifications:
2+ years experience in customer service/operations role; Retail and management experience a plus
Highly organized and detail-oriented, efficient self-starter
Commitment to delivering a high level of customer service
Able to perform physical tasks on daily basis
Strong verbal and communication skills
Knowledge of POS and Inventory Management Systems; Shopify experience a plus
Associate’s degree or above preferred
Ability to work Monday – Saturday at least four shifts totaling 30 hours each week (6-8 hours/each)
Ability to adhere to the university’s COVID -19 policies and protocols