Job Information
MTA Manager of Network Operations in New York, New York
Manager of Network Operations
Job ID: 6989
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: IT Infrastructure/Operations
Date Posted: Apr 24, 2024
Description
JOB TITLE: Manager of Network Operations
SALARY RANGE: $156,275 – 184,456
HAY POINTS: 805
DEPT/DIV: Office of IT Infrastructure & Operations
SUPERVISOR: Director Data Networks • IT Infrastructure/Operations,
LOCATION: 2 Broadway, New York, NY 10004, and other locations as required
HOURS OF WORK: 9:00 am - 5:30 pm (7.5 hours/day or as required).
Deadline: Open until filled
This position is eligible for telework which is currently two day per week. New hires are eligible to apply 30 days after their effective date of hire.
About Us
The MTA transportation network has very large systems and infrastructure for financial, business, automated train, transportation, power, and physical security. The MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. Services are provided on a 7/24/365 basis in support of the MTA organization and its ridership.
Summary of Job
This role is responsible for overseeing, coordinating, and managing the daily operations of MTA’s Network Operations Center (NOC) - which provides timely dispatch for field trouble calls related to network connectivity, data circuits, cabling and or network outages due to hardware, routing, switching, or other anomalies related to Local Area Network (LAN), Wireless Access Points (WAPS) and Wide Area Network (WAN) connected devices. This role ensures the stability and integrity of in-house voice, data, video, and wireless network services. This role may involve monitoring network performance, planning and implementing network configurations, troubleshooting network issues, maintaining network security, upgrading systems and processes, and managing a team of IT professionals. This includes providing support to the Network Engineering group during various stages of design and deployment of new initiatives.
Responsibilities
Directs network technicians/engineers in the resolution of incidents, maintains continuity of Network & Voice Services, implements network/voice improvement/enhancement solutions provided by the infrastructure strategy team.
Protects the business' network from potential security threats by implementing and maintaining security tools, conducting regular security audits, and leading response to any security breaches.
Develops and implements communication and reporting mechanisms to manage issues, risks and timely delivery of initiative results.
Provides technical expertise to enable the correct application of operational procedures. Uses network data/voice management tools to determine network load and performance statistics.
Contributes to the planning and implementation of maintenance and installation work.
Develops and maintains knowledge of network protocols (OSPF, RIP, BGP, IBGP, etc.), data switching technology, data routing technology, VoIP, Network Profilers, Load Balancers, network troubleshooting tools, IP management systems.
Ensures all network activities comply with relevant laws, regulations, and policy/procedure standards.
Using network monitoring platforms and dashboards to identify, diagnose, and resolve network disruptions and performance issues.
May oversee between 10 and 20 staff. Provides direction, feedback and coaching as needed.
Continually manages team priorities and resource demand/supply; recommends timelines and resources needed to achieve goals and objectives. Ensures efficient allocation of resources to meet project timelines and objectives.
Oversees rigorous quality assurance processes to deliver reliability, performance, and safety objectives.
Develops and manages budgets, contracts, and resources.
Continuously develops and maintains personal knowledge of relevant industry models, methods, and tools, emerging technologies, and high impact regulatory changes.
Attracts and develops a high-performing and diverse workforce, empowering all staff to elevate their technical and leadership competencies, level of responsibility, and performance. Maintains an engaged workforce and foster a positive culture throughout organizational change.
Travel may be required to other MTA locations or other external sites.
May need to work outside of normal work hours supporting 24/7 operations (i.e., evenings and weekends).
Performs other duties and tasks as assigned.
Observing the work performed by the contractor.
Reviewing invoices and approving them if the work has contractual standards.
Addressing performance issues with the contractor when possible.
Escalating issues to other parties as needed.
Regular and reliable attendance is expected and required.
Provides technical advice to project teams and mentors less experienced staff to foster talent development.
Qualifications
Technical Skills
Expert in network application support, network administration, and network analysis/troubleshooting.
Expert experience with aspects of networking (data/voice) and networking security including IP, TCP, VPNs, Routers, Switches, Firewall, DLP, IDS/IPS, WAPS, Load Balancers and related hardware.
Expert experience with ITIL Management Suites such as Service-Now.
Expert knowledge of network/voice management platforms, internet infrastructure technologies, security, and application development technologies.
Expert experience with financial\budgeting planning.
Expert knowledge of Data Communications monitoring and troubleshooting systems/tools.
Expert knowledge of routing and switching protocols, IP, IPX, OSPF, RIP, BGP, IBGP, MPLS, QOS, Multicasting, 802.1Q, 802.11, VRRP.
Expert knowledge of Open Systems Interconnection Model (OSI).
Must be familiar with network architecture & infrastructure design (e.g., LAN / data center/WAN/ cloud) and network automation and orchestration.
Must be familiar with network monitoring and management tools (e.g., Nagios, SolarWinds, Datadog, PRTG) to monitor network health and performance.
Must have experience with incident and event management systems (e.g., ServiceNow, Opsgenie) to manage network alerts and incidents.
Leadership Skills
Expert leadership in leading change by developing inter/intra team communication and cohesiveness; sustainment of culture and supporting staff during organizational growth/changes.
Expert leadership in leading people by working with staff to develop systems to ensure consistent, high-quality project management discipline for all technology related initiatives and endeavors.
Expert leadership in driving results by meeting organizational goals and customer expectations and make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
Expert leadership in business acumen by providing direction on evaluation, selection, implementation, and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.
Expert leadership in building coalition by internally and externally building partnerships with key stakeholders to help achieve the MTA’s mission or common goals through influence or negations.
Behavioral Skills
Demonstrated ability to lead teams, provide coaching and direct feedback.
Expert in active listening, attention to detail, customer service, prioritization, and problem-solving skills.
Expert in working independently and strategically.
Expert in identifying and analyzing risks and developing effective mitigation strategies.
Expert technical knowledge and diverse skillset to understand various technologies, systems, and potential risks.
Expert in critical thinking, problem-solving, and decision-making skills.
Expert in interpersonal and verbal and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers.
Expert in managing multiple projects simultaneously and prioritizing tasks based on urgency and impact.
Extensive hands-on experience with related tools.
Expert experience with working under pressure and meet deadlines individually and collaboratively. Thinks logically, assesses problems, and is results oriented.
Expert in identifying complex business and technology risks and associated vulnerabilities.
Expert in communicating effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non-technical).
Expert in establishing and maintaining effective working relationships with employees at all levels within the organization, and with both internal and external customers.
Education and Experience
Education: bachelor’s degree or related fields or equivalent experience. An equivalent combination of education and experience may be considered in lieu of degree.
Experience: A minimum of 5 plus years of relevant experience. Leadership ability
Other Information:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.