Job Information
Content Square, Inc. Manager, Client Engagement in New York, New York
EMPLOYER: Content Square, Inc.JOB TITLE: Manager, Client Engagement DUTIES: Responsible for guiding technical staff in delivering new customer on-boardings, development of enablement strategies and programs to drive optimal usage, value realization, and adoption across all Company’s products. Specific duties include: ⦁ Accountable for product adoption, building relationships with key end-users and delivering value-based enablement programs that are tailored to a customer’s business objectives, digital initiatives, and defined use cases.⦁ Guide a team of at least 4 Solutions Experts in their projects.⦁ Guide team on strategies to drive customer adoption and value realization.⦁ Coordinate with Human resources and assist in the recruitment, training, and onboarding process of Solutions Experts.⦁ Provide guidance as team leader to the Solutions Engineers to improve their performance, prioritization of workload, tasks, performance reviews and build inter-team relationships.⦁ Responsible for the delivery & results of team, including value delivery, capacity planning, project management, and relationship-building.⦁ Communicate updates from Senior leadership.⦁ Provide professional directions and feedback to team members and development of career and personal growth.⦁ Partner closely with Customer Success leadership to develop strategies to retain the existing client base, promote knowledge share, development of global best practices and centralization of product knowledge.⦁ Participate in internal projects to support the growth of a fast-growing team.⦁ Collaborate with the Product team to challenge the existing roadmap and make sure it’s aligned with our client's expectations.⦁ Partner closely with Success Managers to translate customer objectives into platform use cases.⦁ Serve as a bridge between the Product and Customer Success teams, advocating on behalf of our customers’ needs and helping to ensure the roadmap addresses these needs.Requires less than 5% domestic/international travel to internal office meetings and client sites.Telecommuting permissible. Report to New York, NY office.REQUIREMENTS: Masters (or foreign degree equivalent) in Statistics, Computer Science, Strategic Design and Management or in a related STEM discipline. and Four (4) years of experience as Consultant, Lead or Senior Solutions Expert, Product Experience Manager, Operations Analyst, Operations Manager, Venture Strategist or related field in a customer-facing role in eCommerce, Technology or Consulting IT industry. Above experience must include:⦁ 2 years of experience working with web frameworks, including JavaScript, XHR and AJAX requests, tagging technologies, web error (JS errors and 400-500 status code errors).⦁ 4 years of experience working with remote clients and internal stakeholders and building relationships via Slack, email, phone, video calls.⦁ 4 years of experience in working with digital analytics or experience software.⦁ 4 years of experience working and collaborating with cross-functional teams to innovate and create new processes and opportunities.⦁ 4 years of hands-on experience in leveraging Conversion Rate Optimization (CRO) to deliver revenue and Return on Investment (ROI).⦁ 4 years of experience setting and implementing CRO strategies, using user testing and SEO optimization.⦁ 2 years of experience working with and using data exploration languages (SQL or Python, R).⦁ 2 years of experience using the following BI tools: Looker, Google Data Studio, and Power BI.Requires less than 5% travel (international and domestic) for internal meetings and client sites.Telecommute permissible; report to Headquarters in New York, NY.OTHER: Master’s degree + 48 months of experience Salary Range: $160,789 - $170,000/yearEmployer: Content Square, Inc. Job site: 53 Beach Street, Floor 6, New York, NY 10013 (New York County). Telecommute permissible; report to Headquarters in New York, NY. Requires less than 5% travel (international and domestic) for internal meetings and client sites.CONTACT INFORMATION: If interested in position of Manager, Client Engagement, please email resume to: careers@contentsquare.com & reference: 20240823HP.
Minimum Salary: 160,789 Maximum Salary: 170,000 Salary Unit: Yearly