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CUNY Learning Management System (LMS) Support Administrator (IT Senior Associate 3) - Provisional *Minimum Qualifications Revised* in New York, New York

Learning Management System (LMS) Support Administrator (IT Senior Associate 3) - Provisional Minimum Qualifications Revised

Job ID

28241

Location

Central Office

Full/Part Time

Full-Time

Regular/Temporary

Regular

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GENERAL DUTIES

I.T. Senior Associates perform highly complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Senior Associates perform a range of work in development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include diagnosing, evaluating, overseeing and resolving highly complex projects. They have wide latitude for independent initiative and judgment and may serve in lead roles on complex programs or projects, and/or serve as a direct supervisor of a unit or group.

I.T. Senior Associates should demonstrate mastery of one or more technology-related disciplines, decision-making ability in situations related to those disciplines, and be able to serve as a resource in these areas. They may contribute to decisions on I.T. policies and technical standards.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html

CONTRACT TITLE

IT Senior Associate

FLSA

Exempt

CAMPUS SPECIFIC INFORMATION

The Office of Computing and Information Services (CIS) at the City University of New York (CUNY) supports the IT and telecommunications needs of CUNY's 25 colleges. CIS supports enterprise IT and applications, develops new technologies that advance the University's core mission, builds, upgrades, and maintains the University's network, and operates the University's Data Center and helpdesk. Additionally, CIS develops disaster recovery plans for business continuity and maintains the CUNYfirst Enterprise Resource Planning (ERP) solution that integrates student administration, financial management, and human resources operations across CUNY’s 25 colleges. CIS provides strategic and operational IT leadership with respect to the maintenance, enhancement, and expansion of the CUNY network spanning across all CUNY campuses.

Reporting to the Academic Collaboration Technology Applications Support Manager, the Learning Management System (LMS) Support Administrator will be responsible for providing high-quality support to the University end user by managing the Learning Management Systems (LMS) to enhance teaching and learning. This role requires close collaboration with internal and external partners including business owners such as the Office of Academic Affairs (OAA), hosting services, instructional technologists and support, project management, development, platform, QA teams, and end users. The incumbent will manage and maintain the LMS systems, ensuring they are up-to date, fully functional, and available to learners.

Key responsibilities include, but are not limited to the following:

  • Configures, maintains and supports LMS platforms during and after transition period, from Blackboard Learn (Anthology) to Brightspace (D2L).

  • Administers the technical settings of Brightspace to ensure customizations meet College's needs of resolve, technical issues, and ensure a positive user experience.

  • Manages system role assignments; audits and monitors LMS user data and supports the development of new reports and dashboards to be used for ongoing improvement and compliance.

  • Partners with the development team for system integrations such as Systems Information Systems (SIS), course scheduler, etc.; serves as point of escalation for LMS troubleshooting.

  • Develops integrations with third-party via API.

  • Creates Standard Operating Procedures (SOPs).

  • Partners with business units, such as Human Resources, Compliance, etc., and manages self-paced e-learning modules, videos, knowledge checks, surveys, and training resources within LMS; trains, coaches, and supports internal and external end users; deploys e-learning tools as needed; develops and maintains user guides, training materials, and other documentation to support learners and faculty in using LMS.

  • Partners with the Office of Disability Services to ensure the LMS and course content are compliant with ADA and accessibility regulations.

  • Delivers timely remediation of reported software application issues; prioritizes multiple open issues to ensure helpdesk tickets are resolved in a timely manner.

  • Performs special ad hoc requests, projects, initiatives as needed, and other related duties consistent with the scope and intent of the position, as assigned.

NOTES:

  1. Until further notice, this is a hybrid position, eligible to work remotely and work on-site in the office.

  2. An appointment to this Competitive title/position in the Classified Civil Service Title Series will be made with a Provisional status. Employees in provisional status must pass a competitive civil service examination and be appointed from a civil service list to remain in the title/position.

MINIMUM QUALIFICATIONS

  1. High School Diploma, G.E.D., or equivalent

  2. An equivalent of ten years of experience post-high school that can be met by one of the following: ten years of full-time work experience in a computer or technology related position; an Associate's degree plus eight years of full-time work experience in a computer or technology-related position; or a Bachelor's degree from an accredited institution plus six years of full-time work experience in a computer or technology-related position

  3. Demonstrated English Language proficiency

  4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

This title has three levels. In addition to the minimum qualifications above, To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.

OTHER QUALIFICATIONS

Preferred:

The ideal candidate should demonstrate or possess:

  • 6+ Years of Learning Management Systems administration experience such as D2L Brightspace, Blackboard Learn, etc.

  • Strong experience with e-learning tools, and instructional design principles

  • Familiarity with SCORM (Sharable Content Object Reference Model), AICC (Aviation Industry CBT [Computer-Based Training] Committee), Tin Can API (Experience API), and other e-learning standards

  • Knowledge of virtual instructor-led training platforms (such as Zoom, Microsoft Teams, Collaborate, etc.)

  • Strong knowledge of accessibility and usability standards for e-learning

  • Strong knowledge of Python, HTML, JavaScript, CSS, Oracle SQL, Unix shell scripting (bash), Java development

  • Strong knowledge of web services technologies, including REST and API

  • Ability to work with and articulate the needs of students, faculty, and staff

  • Excellent project management, communication, analytical, and problem-solving skills

  • Stays up to date with the constant change in learning and development to provide relevant advice and guidance related to the University LMS.

  • Knowledge of :

  • Security protocols such as SSL and TLS

  • Operating Systems: Microsoft Windows Server, UNIX / Linux

  • Understanding of web services – XML/REST/SOAP/API

COMPENSATION

The salary is $109,560 .

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study, and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials fulfill the responsibilities and qualifications outlined. The direct link to the job opening from external sources is:

https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=28241&PostingSeq=1

Current CUNY employees must apply through CUNYfirst Employee Self Service using your login credentials. After you login to CUNYfirst, navigate to job openings by following the path from the Main Menu: Employee Self Service –>Careers

CLOSING DATE

Open until filled.

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

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