Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

City of New York IT Service Manager in New York, New York

Job Description

Bureau Information Technology is seeking an individual to be responsible for the supervision and management of the service desk operation. Responsibilities include but are not limited to:

  • Oversee, plan, manage and coordinate complex information technology projects related to IT Operation and IT Service Desk from initiation to completion, including defining project scope, creating/updating project plans and work breakdown structures, scheduling project deliverables, goals and milestones, identifying and managing project risks, determining resource needs, obtaining signoff on project deliverables, etc.

  • Provide day-to-day oversight and leadership of multidisciplinary project and service desk teams including teams working on IT integration projects and consultants. Coordinate, track, and report on project tasks and progress to management, stakeholders and relevant teams. Support project deliverable readiness for service operations.

  • Elicit, document and analyze business requirements on information technology projects in order to recommend business and information technology solutions. Assess business problems and process gaps; identify opportunities for new requirements. Create functional deliverables such as business scenarios, as-is/to-be flow diagrams, use cases, functional designs, screen mock-ups, etc. Facilitate user acceptance testing.

  • Ensure that software products and solutions are appropriately tested to meet functional (usability) and technical (performance) requirements. Create test cases, test scripts and defect reports. Execute test scripts and document progress and results. Collaborate with business analysts to understand business requirements. Collaborate with technical teams (Internal DSNY members, Other Agencies and Vendors) to understand application capabilities, environment set up and defect fixes.

  • Create executive reports and dashboards to report on the IT Project and Service Desk team’s weekly tasks, progress, and individual performance.

  • Team management skill.

  • Coordinate with vendors and other agencies to track progress.

  • Analyze & resolve challenging operational issues on systems and services that support the department in its core functions.

Qualifications

  1. A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to the area(s) required by the particular position; or,

  2. Education and/or experience which is equivalent to "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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