Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Hersha Hospitality Management LP Front Office Director in New York, New York

Opportunity: Front Office Director

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager – General Manager – Area General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

  • Oversee front office departments to ensure an optimal level of service and hospitality are provided to hotel guests.

  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.

  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.

  • Monitor all front of the house financial operations and ensure front office compliance with accounting controls and procedures.

  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.

  • Supervise all front of the house department managers.

  • Review correspondence from guests and incident logs and direct staff according to information obtained.

  • Oversee all vendor and personnel contracts throughout the hotel.

  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.

  • Oversee the property accounting functions including but not limited to Accounts payable and receivables, house bank audits, petty cash as it relates to the front office.

  • Coordinate with corporate accounting department to oversee payroll functions.

  • Oversee and ensure internal audit standards are met.

  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and improve maximum occupancy and rates.

  • Monitor and maintain the front office systems and equipment to ensure optimum performance.

  • Serve on the hotel’s safety committee.

  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

  • Follow sustainability guidelines and practices related to HHM’s EarthView program.

  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.

  • Intermediate knowledge of overall hotel operations.

  • Large hotel experience preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

ID: 2021-31949

UltiPro Location Description: 134 Fourth Avenue New York New York 10003 US

External Company URL: www.hershahotels.com

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