Raymond James Financial, Inc. Client Service Specialist - GEIB Trading in New York, New York
Under limited supervision, uses specialized knowledge and skills in the equity trade processing sector of the financial services industry obtained through education, experience, specialized training and/or certification to provide support to the trading team(s) covering the high-profile client’s within Global Equities. Aids in the supervision of the desk by researching and resolving escalated issues associated with client’s trades and system configurations. Resolves and recommends solutions to moderately complex problems that arise with the Traders, their clients, and/or other Raymond James departments. Works on projects of moderate scope and complexity and is a key player in client onboarding for ECM. Some guidance is provided to perform varied work that is somewhat difficult in character requiring evaluation, originality and ingenuity to make moderately complex decisions. Regular contact with internal departments and clients is required to identify, research, and resolve problems in a timely fashion.
Essential Duties and Responsibilities
Support the trade processing functions of either the Equity desk.
Responsibilities include maintenance of middle office trade processing systems and research and resolve trade differences and trade processing problems.
Know Your Client (KYC) point person for US Domestic Sales and Trading high-profile clients which means they are responsible for the activities of customer due diligence that financial institutions and other regulated companies must perform to identify their clients and ascertain relevant information. Ensure that the correct client information is captured.
Provides assistance to senior associates and management for Raymond James Institutional Equity Options business or Institutional Equity business (as applicable to assigned area).
Contact internal and external customers to resolve trading problems.
Ability to work across Equity functions to provide variety of support when needed.
Identifies and independently resolves moderately complex issues for traders and clients
Determines best method to resolve issues to ensure client satisfaction and adherence to department policies.
Develops and implements new processes to provide improved service to clients.
Follows up, either verbally or in writing, to ensure client satisfaction.
Knowledge, Skills, and Abilities
Concepts, practices, and procedures of institutional equity trade processing.
Trade reconciliation and reconciling procedures.
Technology, software, and applications used in the industry to process institutional equity trades: FIX Messaging and Allocations, DTCC products such as CTM, ALERT, OASYS
FX trades and standing settlement instructions (SSIs)
Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
Detail orientation to ensure quality standards are met without impairing workflow.
Follow-up to ensure resolution and completion of tasks.
Strong written and verbal communication.
Incorporating appropriate technology into the business process.
Operating standard office equipment and using required software applications, sufficient to create documents, spreadsheets, and business correspondence.
Analyze and solve problems.
Communicate effectively, both orally and in writing with associates, and internal and external customers.
Work independently as well as collaboratively within a team environment.
Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner.
Attend to detail while maintaining a big picture orientation.
Establish and maintain effective working relationships at all levels of the organization.
Ability to multi-task between several different functions daily.
Ability to handle situations that require de-escalation in high volume circumstances.
Educational/Previous Experience Requirements
Bachelor’s degree and one (1) to three (3) years’ experience in the financial services industry, preferably including related service experience.
Any equivalent combination of experience, education, and/or training approved by Human Resources.
- FINRA Series 7, 55, and 63 preferred but not required.
Primary Location: US-FL-St. Petersburg-Saint Petersburg
Other Locations: US-NY-New York-New York City
Organization GEIB Admin
Job Shift Day Job
Req ID: 2102669