Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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SMBC Client Service Representative in New York, New York

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC Rail Services LLC, Manufacturers Bank, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The anticipated salary range for this role is between $40,000.00 and $60,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Role Description

Our Transactional Banking Department (TRBD) is looking for a Client Service Representative who will be responsible for addressing customer inquiries on cash management products or related banking services (by email or phone).

Role Objectives

  • Explain how to use internet banking and related service to wholesale customer.

  • Receive inquiries from customer via email and phone.

  • Answer and address customer inquiries related to our cash management products.

  • Create contract for our products implementation/amendment.

  • Log customer data and inquiry information into proprietary system.

  • Work with our partner bank to provide set up service support and troubleshooting issues.

  • Manage customer entries into our billing database for the purpose of generating invoices.

  • Keep close communication with the Senior Client Service Representatives on daily tasks and progress.

  • Collaborate with our back office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.

  • Work together and problem solve along with our product team to assist in resolving issues.

  • Develop good knowledge of bank cash management products to provide assistance, support and customer service to TRBD sales team and corporate banking relationship managers.

  • Develop strong knowledge of internal policies and procedures in order to effectively execute processes.

Qualifications and Skills

  • Work Experience: More than 2 years of comparable or relevant customer service experience, preferably in banking/financial services industry.

  • Education: BA/BS Degree preferred.

  • Business English language skills a must, and business Japanese language skills preferred.

  • Ability to use time efficiently and effectively and remain customer service oriented while handling large volumes of customer inquiries.

  • Ability to effectively multi-task a broad range of activities, tasks, and outcomes. Proactively follow-up on open items and work that needs to be advanced forward.

  • Ability to clearly communicate verbally and in writing across various communication settings and styles.

  • Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact.

  • Ability to anticipate customer’s needs.

  • Ability to quickly learn internal policies and procedures, think independently and suggest solutions.

  • Hybrid working: Recommend working in the office twice a week.

Additional Requirements

SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.

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