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Omni Hotels Front Office Supervisor | Loyalty Ambassador in New Orleans, Louisiana

Overview

Riverfront Hotel

Omni Hotels and Resorts creates genuine,authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture,authenticity to the markets in which we operate,innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Job Description

Seeking a candidate that will ensure that the arrival and departure experience for all level Select Guests is impeccable. They will communicate with our guests in a courteous and professional manner while maintaining Omni standards. The successful candidate will be in a dual role working with Front Office, responsible for appropriate checking in and checking out of guests in a courteous and professional manner while maintaining Omni brand standards. Additionally, the successful candidate will be responsible handling guest issues and forwarding along as needed.

Responsibilities

Front Office Supervisor:

  • Knowledgeable of Omni check-in policies and procedures.

  • Knowledgeable of all check-out policies and procedures.

  • Knowledgeable of the different guest scenarios that are common in hotels.

  • Knowledgeaable of all technical equipment related to the Front Desk.

  • Knowledgeable of the general organization set-up.

  • Familiar with the inter-relationship between the different departments.

  • Must be able to train new associates.

    Loyalty Ambassador:

    The candidate will be responsible for reviewing the arrival report and contacting all Select Guests prior to their arrival providing them with a great guest experience. Candidate must have a friendly disposition, and the ability to “WOW” our guests. Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player. Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills . The ideal candidate will also answer all incoming telephone calls as it relates to the General Manager, and the Executive Office. Candidate will assist in resolving guest issues and also respond to guest feedback made on 3rd party sites such as trip advisor. Candidate will issue guest letters addressing issues experienced during their stay, as well as issue complimentary certificates for organization donation requests. Candidate will perform reservation related tasks for VIP's as well as corporate representatives as directed by the General Manager. Candidate will play a vital part in the preparation of key weekly, bi-weekly and monthly corporate communication reports. They will assist all Operations Managers with any communications, projects, audits that require compliancy with the company’s SOP’s in a timely manner. Candidate will be responsible for executive office ordering , inventory and invoice reconciliation.

Qualifications

  • Must have Front Office experience, and be able to work a flexible schedule, to include weekends and holidays.

  • Previous customer/guest service experience; hotel and front office experience is strongly preferred.

  • Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.

  • Previous cash handling and multi-phone usage experience.

  • Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player. Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills

    Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Job LocationsUS-LA-New Orleans

Posted Date1 month ago(3/26/2024 1:58 PM)

Requisition ID 2024-107511

of Openings 1

Category (Portal Searching) Administrative/Clerical

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