Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

WestRock Company Customer Service Rep in New Lenox, Illinois

Opportunity summary:

As a Customer Service Representative (CSR), you will represent WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams. As CSR you will receive and process routine customer orders, inquiries, and/or customer issues related to orders. You will also be responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management.

How you will impact WestRock

· Represent WestRock values and deliver excellent service through each interaction

· Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact

· Run customized reports and share data with customers

· Provide pricing, inventory availability and production schedule information to customers

· Track order activity and alert appropriate staff of any potential delivery problems

· Partner with Quality Manager to resolve routine customer issues

· Suggest alternative products or services to meet customer needs when appropriate

· Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction

· Track warehouse inventories and update customers on order status

· Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution

What you need to succeed:

· High School diploma or G.E.D.

· Must have 3+ years of customer service-related work experience

· Previous experience in manufacturing industry is preferred

· Demonstrate a customer-oriented mindset and ability to operate with customers’ best interests in mind

· Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions

· Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development

· Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals

WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

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