Job Information
Ices Inc Residential Program Manager, Level 1 in Naugatuck, Connecticut
At ICES, Inc. we are proud we pay for experience and performance. The salary range for this position is based on the program level oversight:
Level 1 Program Oversight $52,000 - $55,000
Company Summary:
Since 1998, ICES, Inc. is a human services company serving individuals with cognitive disorders, mental illness, and those on the autistic spectrum. Our caring human service professionals focus on the individual’s personal strengths to make the most of valuable community resources while promoting respect and dignity. We serve individuals in private residences, respite facilities, community work sites, training centers, supervised living arrangements, and our own state-licensed group homes.
High Level Description
Our Residential Program Manager position is responsible for direct oversight of one or more residential group homes providing service to individuals with intellectual developmental disabilities or individuals on the Autism spectrum.
To be successful in this role, the employee filling this position must be highly organized, professional, have solid technical and software skills, and be adaptable with strong leadership skills. A comprehensive knowledge of the State of Connecticut Department of Developmental Services’ (DDS) regulations and policies with strong verbal and written communication skills and the ability to work with multiple team members and departments is required.
This position is located in one of our group homes in Waterbury as well as surrounding areas. Interoffice travel will be required and the ability to thrive within a defined structure without constant onsite oversight is a must.
Job Responsibilities
Level of program oversight is determined by program needs, complexity of individual programs, and the number of employees needed to successfully manage the needs of the home.
Level 1 Program: Less complex program
Cook, Morningside, Woodtick, Gates, Todd
Level 2 Program: More involved program
Haddad, Bennett, Congress, New Haven Road, Clark, Munson, Newridge
Level 3 Program: Highly complex program
Gunntown, Highland
Regardless of program level, the main responsibilities of the role include the following.
Group Home Oversight/Management:
Responsible for the daily operations and management of one or more group homes
Ensure adequate staffing coverage 24/7 for individuals residing in the home by m anaging staff scheduling that complies with required supervision ratios
Plan and assign work to employees to ensure completion of tasks and responsibilities related to provision of support and services to the individuals served
Maintain group home according to all guidelines including physical site, finances, etc.
Ensure compliance with all DDS, agency, and other regulatory oversight agency policies and procedures
Develop and implement effective operational procedures that enables success, as needed
Complete all required documentation accurately and on-time
Utilize all company systems, software, processes, etc., as required. Ensure staff are using such systems, software, processes, etc. correctly
Individuals Care:
Ensure the needs of the individuals are met consistently and in accordance with the individual’s plan so they can live their best lives. This includes, but is not limited to, medical, behavioral, vocational needs, transportation, etc.
Maintain and update individual’s plans, as needed, and in accordance with state and agency requirements
Assist and instruct the individuals in the program with the activities of daily living and community participation
Provide direct care coverage, as needed
Team Leadership / Management:
Direct oversight of a team of Direct Support Professionals including scheduling, performance management and employee development
Ensure team members always have all required trainings and certifications and ensure that required training records are up-to-date and complete
Lead team meetings and ensure all team members have all required information to successfully do their jobs
Facilitate staff trainings, as needed
Business Partner Relationships and Communications:
Establish successful working relationships with supporting/sister teams and departments
Communicate regularly to management team on program performance, successes, and issues
Partner with other leaders and administrative team members to share expertise and insights
Identify and participate in projects/initiatives that contribute to long-term excellence and an individual’s growth
Other:
Develop an understanding of the workings of each department and team in the Company
Perform special projects/assignments, as needed
Use technology for the completion of specified job duties
Perform on-call duties, as assigned, responding to on-site emergencies, as needed
Additional Required Responsibilities:
Since local travel using Company vehicles is required, a valid driver’s license and clean driving record is required
Must be flexible and willing to work weekends and holidays
Requires 2nd shift presence based on residential needs
Required participation in a rotating on-call staffing schedule
Must be able to perform unannounced 3rd shift spot checks at group home locations
Skill based assessments are required for this position
Competencies Required:
Desire to ensure greater good for our individuals
Ability to work independently and as a team member
Strong leadership/ managerial skills
Analytical aptitude
Deductive reasoning
Continuous improvement skills
Ability to work under pressure and in fast-paced environment
Strong prioritization skills
Proven computer /software skills
Excellent verbal and written communication skills
Resourcefulness / problem solving abilities
Flexibility
Multitasking abilities
Results oriented
Time management
Strong sense of accountability
Professionalism
Self-starter/initiative
Qualifications
Knowledge and understanding of Intellectual Developmental Disabilities and experience managing individuals/agency relationships including regulations, funding guidelines, and program models; for example, CLA’s, CRS’s and IHS
An associate degree or working towards a bachelor’s degree
Minimum of 2 years’ management experience preferably in the Human Service field
Must have a solid command of Microsoft 365 including Excel, SharePoint, PowerPoint, Word, and Outlook
Must be comfortable utilizing and participating in online meetings utilizing Zoom, Teams, etc.
Experience with Paycom and Therap a plus