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J&J Family of Companies Global Technology and Content Management Analyst in National Capital, Philippines

Global Technology and Content Management Analyst - 2407018777W

Description

Kenvue is currently recruiting for:

Global Technology

and Content Management Analyst

This position is based in in Paranaque City, Philippines and will report to the Global Technology & Content Management Leader.

The Global Technology & Content Management team at Kenvue oversees and ensures the accuracy and compliance of critical organizational data. This includes managing data across various platforms and collaborating with internal and external partners to enhance consumer experience and maintain data integrity.

The role of a Global Technology and Content Management Analyst is pivotal in analyzing business and content to support the Global Consumer Experience across different levels. The Analyst is responsible for the upkeep and strategic management of master data and knowledge systems, ensuring seamless data flow and compliance with regulatory standards.

Who We Are

At Kenvue (https://kenvue.sharepoint.com/teams/PXEB-EB-assets/Shared Documents/2. Final Assets from Corporate Brand Design/kenvue.com/careers) , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made up with 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here (https://www.youtube.com/watch?v=XhsbOsBiX_M) .

What You Will Do

The position is responsible for:

  • Request and document complex local data change controls, collaborating with the local requester to ensure that the change requested adheres to the master data processes and partners’ requirements at the global and regional levels.

  • Curate and publish corporate, brand and product knowledge articles and information alerts ensuring accurate and consistent information is available to the GCC and its partners.

  • Review and route documents such as procedures, work instructions and forms for reviews and approvals.

  • Collaborate with internal system administration and data science team members to report and help solve content management tools and applications.

  • Contribute to master data change controls and knowledge projects, including defining and refining requirements, partner expectations and timelines, and communications at governance meetings.

  • Execute novel approaches to master data and knowledge management to simplify and streamline processes.

  • Request and execute change controls, aligning to regional and global master data governance.

  • Ensure the usability and integrity of system master data and content by reviewing a representative set of change requests for accuracy, completeness and applicability to business rules.

  • Contribute to incidences, investigations and corrective actions / preventative actions.

  • Support system upgrade activities including: requirements definition, testing and training.

  • Work multi-functionally with and mentor Content Analyst and System Analyst Contractors to ensure end-to-end alignment within system and across system maintenance activities.

  • Exercise the highest level of integrity with performed responsibilities and tasks.

  • In a timely and prompt manner, identify, report and seek correction for deviations.

  • Embrace a behavior of employee involvement and dedication to doing the job right the first time.

Qualifications

What We Are Looking For

Required Qualifications:

  • BA/BS in business or technology required

  • Proficiency in Microsoft Excel; visual basics programming experience a plus

  • Minimum 2 - 4 years’ experience in enterprise systems and content administration; contact centers/customer service environments and work in global product databases a plus

  • Understanding of data/knowledge management systems and supporting automation tools and applications; experience in data hierarchies a plus

  • Understanding of content management supporting systems operations; experience in product configurations a plus

  • Good technical and analytical skills with the proficiency to pinpoint data anomalies in records based on analysis

  • Strong customer service orientation, creative and positive problem solver

  • Strong leadership skills, able to direct individuals in the context of project related activities

  • Excellent written and verbal communication skills

  • Proven critical thinking skills

What’s In It For You

  • Competitive Benefit Package

  • Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!

  • Learning & Development Opportunities

  • Employee Resource Groups

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location Asia Pacific-Philippines-National Capital-Manila

Job Function Quality Systems

Req ID: 2407018777W

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