Job Information
Amazon Technical Program Manager III, Ops Tech ACES in Nashville, Tennessee
Description
Are you passionate about driving process automation, integration, standardization, and continuous improvement? Are you familiar with the ITIL, Agile, and Six Sigma methodologies? Are you interested in joining a growing team that is transforming IT processes across a worldwide organization?
Operations Technology Solutions (OTS) ACES is seeking process excellence experts to join our team. As a Technical Program Manager, you will lead and execute medium to large complex, cross-functional projects and initiatives. You will work at country, regional and/or cross regional levels to drive improvements and implement solutions that improve system configurations, workflow efficiencies, performance metrics and the customer experience. This role requires the ability to lead through influence to deliver meaningful results and tangible productivity and efficiency gains.
This is a highly collaborative role where you will work with process owners and SMEs to solve complex problems with technical solutions. You will own scoping and creating project plans, developing processes, coordinating across organizations, driving execution, and communicating to senior management on status, risks and process/product changes. You will create effective communication plans to provide visibility to all impacted teams and enable overall process alignment.
*This role may require up to 25% travel.
*Open to other physical locations.
Key job responsibilities
• Manage projects, identify and mitigate risks, clear project blockers, hold teams accountable for delivery, ensure we test features and meet quality definitions, handle releases, and post launch monitoring.
• As part of the project and program ownership, TPMs know the larger business picture (i.e., customer experience, organization goals, opportunities, and/or problems) and technical requirements of the solutions being built (i.e., architecture, dependency affects, efficiency, performance, availability, operability, etc.).
• Partner effectively with managers to secure resources, scope engineering efforts, set project priorities, milestones, and drive delivery.
• Apply process improvement methodologies (e.g., Six Sigma, Agile, Lean, Kaizen analyzes, or other approach).
• Oversee the roll-out process, including test, and deployment to Beta/Prod.
• Identify and capture KPIs to measure process quality and productivity, provide meaningful feedback to the technology and business teams, and identify opportunities for process improvement.
• Writing PR/FAQs, supporting OP1-2 efforts (including organizing/collecting data), and other strategic program documentation (e.g. Narratives).
• Monitor multiple projects from initiation through delivery simultaneously.
• Work directly with external technology providers, customers, partner teams, or sellers.
• Demonstrate a solid knowledge of the design approaches and industry technologies used in their program area.
• Work with engineering teams on the design, implementation, and drive the delivery of large technology initiatives that are worked in parallel (typically across team/organization boundaries).
• Recognize when a proposed design is too complex or risky and arrange additional reviews by senior engineers and escalate appropriately.
• Dive deep to solve problems. This could mean digging into code, data, logs, system documentation and design, etc.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!
At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
We are open to hiring candidates to work out of one of the following locations:
Nashville, TN, USA
Basic Qualifications
5+ years of technical product or program management experience
5+ years of working directly with engineering teams experience
Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
Preferred Qualifications
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Bachelor's degree in engineering, computer science or equivalent
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.