Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Amazon Operations Manager, NA DSP Performance Operations (Level 4), NA DSP Performance Ops in Nashville, Tennessee

Description

NA DSP Performance team manages multiple programs in support of the Delivery Service Partner (DSP) org. These programs focus on continuous improvement around safety and customer trust while Amazon drivers are delivering packages each day. The NA DSP Performance Ops Manager is an integral part of our operations team, managing a team of specialists who perform high judgement investigations and research to inform decision making and appropriate actions for the various LMSP programs. This individual owns the day-to-day operations for their respective program and performs regular coaching and performance management with their team by using available performance dashboards to review key operational metrics, program case intake and productivity.

This position works Monday through Friday and would follow a hybrid schedule, commuting to the office at least three days a week.

Candidates must be able to work at the BNA12 office located in Nashville, TN.

Key job responsibilities

• Manage task assignment on a day-to-day basis, monitoring performance on task or queue adherence, volume, and quality.

• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a regular basis.

• Provide regular, formal & informal feedback and performance reviews to direct reports.

• Liaise with Program Management on process improvement related to operations tasks.

• Present operational call-outs to leadership during business reviews.

We are open to hiring candidates to work out of one of the following locations:

Nashville, TN, USA

Basic Qualifications

  • 2+ years of employee and performance management experience

  • Bachelor's degree or equivalent, or 2+ years of performance metrics, process improvement or lean techniques experience

  • Proficiency in MS Word, Excel, OneNote, Outlook

Preferred Qualifications

  • Proficiency in intermediate/expert functions of Excel

  • Experience using Salesforce

  • Experience using project management tools, such as Asana

  • Basic SQL/VBA knowledge a plus

  • Ability to multi-task with efficiency and quality

  • Proficiency in verbal and written communication

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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