Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Hyatt Guest Experience Manager in NASHVILLE, Tennessee

Description:

Come join our Hyatt family! We are searching for someone like you who enjoys taking care of people! We provide on-the-job training and enjoy watching our Colleagues grow with us. We offer great benefits including but not limited to Medical, Dental, Vision, 401k, Life Insurance, Short-Term Disability, Long-Term Disability, EAP, Tuition Reimbursement & Awesome Travel Perks!

Greet VIP guests as they arrive at and depart from the property. Responsible for attending to immediate needs of each guest upon arrival and throughout their stay. Ensures that rooms are prepared according to standard and ready for guest based on eta. Thorough knowledge of all hotel services and the community. Ensures that all VIP rooms are blocked 2 days prior to arrival. Works in coordination with the F&B team to ensure that amenities are placed in room prior to guest arrival.

Job functions to include but not limited to:

  • Reach out to VIP’s at a minimum of 7 days out to anticipate guest needs, ensuring proper blocking of room and internal communications

  • Work closely with internal Sales Managers, VIP travel managers/assistants to coordinate needs of arrival, hotel stay and departure

  • Work in tangent with Concierge team to ensure guests needs are satisfied during entire stay.

  • Assist VIP Guests with any needs during their stay, including dinner reservations, tours/transportation and any other special requests.

  • Attend daily leadership briefing to review the VIP arrivals for the day highlighting key arrivals and departures.

  • Provide final room inspection on arriving and in-house VIP’s

  • Participate in Site Visits

  • Partner with the Culinary team for the preparation of thoughtful VIP amenities

  • Be present for VIP arrivals and departures and ensure that the team is prepared and anticipating the days VIP’s movement

  • Update VIP guest profiles in Opera with guest preferences to maintain guests likes and dislikes in order to customize the guest future stays

  • Acts as a presence in the lobby welcoming guests during key hours

  • Genuine immersion in local culture/happenings

  • Utilize preferred mode of communication to seek feedback about stay and facilitate departure

  • Offer help or suggestions for post-stay travel

  • Respond to guest surveys in a timely manner

Qualifications:

  • Minimum of two years supervisory experience in a high-volume setting preferred

  • Previous hospitality experience in a Four Diamond quality organization preferred

  • Previous experience with Windows, Office, and property management systems highly desirable

  • Must be able to understand, speak, read, and write in the basic English language

  • Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form

  • Demonstrate ability to compute basic arithmetic

  • Must be available to work varied shifts and flexible schedules

Primary Location: US-TN-Nashville

Organization: Thompson Nashville

Pay Basis: Yearly

Job Level: Full-time

Job: Guest Services

Req ID: NAS002088

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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