Job Information
WTW Business Support Specialist - Client Operations - General in Nashville, Tennessee
The Business Support Specialist is responsible for managing Willis Towers Watson North America Associate and Entity insurance licenses. She/he provides information and instructions related to procedures, processes, license applications and provides answers and directions to Retail Offices regarding regulations.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
This role offers a hybrid working opportunity, with some required office time.
The Role:
Obtains, completes, and submits initial and renewal license applications for resident and non-resident states.
Acquires required supporting documents for applications and obtain appropriate signatures.
Stays on top of all government regulations related to issuing, obtaining, and maintaining licenses.
Manage designated responsible producer affiliations based on state guidelines.
Updates and maintains licensing data in department/company databases.
Guides employees on how to obtain required insurance licenses and coordinate classes for employees to prepare for their exams to obtain these licenses.
Pay fees not processed through PCRM (WTW Licensing system) via check request or purchasing card.
Tracks and reallocates fees.
Communicates with licensees and offices on relevant issues.
Follows escalation procedures for licensee non-compliance.
Assists and provides status on Licensing projects and clean-up.
Manages name, address, employer, and demographic history with state departments of insurance.
Follows established standing operating procedures for all licensing processes.
Responsible for all associate and entity licenses for a particular WTW region.
Provides superior levels of customer service to retail offices and internal team members.
Participates in all staff calls and huddles.
Ensure tasks are never overdue by two business days.
Serves as subject matter expert for Licensing
The Requirements:
Education and/or Experience
1-2 years of insurance experience required.
Accounting background and/or experience working in banking strongly preferred.
Knowledge, Skills & Abilities
Intermediate to advanced skills utilizing Microsoft Excel.
Ability to maintain 98% quality rating or higher on all tasks.
Excellent communication skills (written and verbal).
Superb diligence and critical thinking skills.
Ability to work in a challenging environment while meeting strict deadlines.
This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.
EOE, including disability/vets