Job Information
PNC Training Manager, Linga in Naples, Florida
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Training Manager within PNC's Linga organization, you will be based in Naples, FL.
The Training Manager will understand the business operation and decision-making processes with a keen interest in producing targeted and tangible results. It will be important to lead cross-functional team efforts to produce product training materials, spanning from documents to videos and webinars for external and internal audiences. An ideal candidates will be innovative, strong decision-makers and outstanding facilitators of learning and change.
Strong knowledge in information systems/software, 2-4 years of Saas experience, Human Computer Interaction, multimedia content creation, project planning, change management, data analysis and research skills. Restaurant experience is a plus.
Job Description
Delivers and/or develops a variety of learning initiatives to employees within assigned business unit. Create and deliver continuing education materials and perform knowledge management inspection.
Delivers complex business or job-specific learning initiatives to attain business objectives and meet learners' needs. Partners with enterprise PNC University to review or develop learning materials and may independently develop materials as appropriate.
Establishes and maintains a learning environment to actively and freely promote learner engagement and participation. Activities required to execute and track continuing education initiatives.
Reviews learning materials in relation to organizational needs, learners' backgrounds and course objectives to ensure consistency of quality and accuracy of content; updates as appropriate. Ensures a variety of learning styles can be met by selecting appropriate methods and media for instructional delivery.
Evaluates employees' learning performance and related improvements. Liaises with employees, PNC University and the management team to facilitate learning activities.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Competencies
Adult Learning: Theory and Practice – Knowledge of the concepts and practices of adult learning, and the ability to apply these concepts and practices to workplace activities.
Coaching Others – Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness.
Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Influencing – Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Standard Operating Procedures – Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.
Training Programs Management – Knowledge of and ability to design, implement, evaluate and develop an organizationÃ,¦s training programs to achieve high business performance.
Work Experience
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Associates
Additional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
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