Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

TEKsystems Customer Service Representative Supervisor in Naperville, Illinois

Description:

•Lead, train, and mentor a team of customer service representatives, providing guidance and support to ensure the highest levels of customer service.

•Monitor and evaluate team performance, providing feedback and coaching to enhance individual and team productivity.

•Develop and implement customer service process improvements, ensuring that all customer inquiries are handled promptly and effectively.

•Handle escalated customer issues and complaints, investigating and resolving them in a timely manner to achieve customer satisfaction.

•Handling inbound calls from customers

•Responsible for troubleshooting products- most of them are easy fixes that can be solved over the phone, some outbound calls will be required

•Resolve customer issues in a timely and consistent manner

•Answer incoming phone calls, respond to emails and Online Chat

•Process orders and payments

•Input warranty records in Warranty Database

•Manage time and productivity to meet daily individual and team targets

•Communication with other departments to address any cross-departmental issues

Hours:

Monday-Friday 8am-5pm

Additional Skills & Qualifications:

2+ years of customer service experience (lead/supervisor) - prefered in Manufacturing or Logistics industry

-must be able to learn quickly and RETAIN INFORMATION

-active listening skills

-open to feedback

-attention to detail

-tech savvy: outlook. email, Microsoft Office

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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