Hyatt Executive Housekeeper in NAPA, California
At Andaz Napa, part of World of Hyatt, we believe our guests select Andaz for our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. We are Independent and Free-Thinkers!
The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include staff training, inter-department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and colleague satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members. This position reports to the Director of Operations.
Duties would include but are not limited to:
Responsible for short and long term planning and the management of the hotel’s Housekeeping Operations
Develop and recommend budget, labor cost plans and objectives and manages within those approved plans
Hire, train, empower, coach and counsel colleagues
Ensure colleagues understand the importance of, and how to greet guests and courteously solve guest requests
Insures proper staffing levels for customer service goals
Implement procedures to increase guest and colleague satisfaction
Maintain consistent Inspection Program
Solid understanding of housekeeping and laundry supplies and pars
Experience purchasing linens and housekeeping supplies
Current on latest housekeeping and laundry technology
Work closely with vendors to assure proper pricing, delivery, and maintenance
Experience training, supervising, and mentoring multilingual and multicultural staff
Assure all safety and security policies and procedures are followed
Ensure Hotel is in full compliance of OSHA and ADA policies including Department of Health Regulations
Experience with turndown service, special needs of VIP Guests
Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.
Coach and counsel colleagues to reflect Andaz service standards and procedures
Demonstrate ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
The ideal candidate will have 3 years of progressive Hotel Rooms Management leadership experience (typically with Hyatt)
Solid Rooms operational details
Service-oriented style with professional presentations skills
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven record of accomplishment in high volume concept, effective communicator, effective in providing exceptional customer service and ability to achieve financial, engagement and service goals
Experience with purchasing and inventories, comprehensive administrative skills, knowledge of inventory and controls
Clear and concise written and verbal communication skills
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and time management skills
Familiar with guest survey tracking and trends
Andaz Napa colleagues work in an environment that demands exceptional performance yet reaps great rewards. Andaz Napa has the best to offer for our successful candidate. Whether it's career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Why Work at Andaz Napa?
Complimentary Hotel Room Nights, Discounted Colleague Rate & Friends & Family Room Rates Worldwide
Discounted F&B when Staying at Hyatt Hotels Worldwide
Medical, Dental and Vision Insurance (Full-Time Colleagues)
Retirement Savings Plan
Highly Competitive Salaries & Incentives
Excellent Training and Professional Development
Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more.
Opportunities to work around the world with Hyatt Hotels and Resorts
Tuition reimbursement, up to $1,000 a year!
This is a great opportunity to start a career with Hyatt Hotels Worldwide. For immediate consideration for this position, click Apply Now and complete an application for this position on the Hyatt Careers Site!
Primary Location: US-CA-Napa
Organization: Andaz Napa
Pay Basis: Yearly
Job Level: Full-time
Req ID: NAP001328
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.