Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
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  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Carsome Senior Executive, Corporate IT in Mutiara Damansara, Malaysia

About You

As a Senior IT Executive within the Corporate IT sub-unit, you will play a crucial role in both maintaining and advancing our IT infrastructure. Your main responsibilities will involve comprehensive IT Asset Management and the provision of high-level support for end-user computing devices, alongside efficient resolution of incoming service tickets.

Your Day-to-Day

IT Asset Management (50-60% of time):

  • Masterfully manage and track assets using our Asset Tiger system, ensuring accurate lifecycle oversight.

  • Conduct detailed monthly audits of in-store devices to confirm inventory accuracy and completeness.

  • Maintain up-to-date, precise records of asset movements, reflecting real-time statuses.

  • Coordinate the setup and recovery of IT equipment for new hires and departing employees to minimize operational disruptions.

Ticket Management (40-50% of time):

  • Resolve incoming IT support tickets via Jira efficiently, prioritizing based on urgency and impact.

  • Provide level 3 technical support for a range of end-user devices, including troubleshooting complex issues in collaboration with the IT team.

  • Enhance response times and the quality of IT support services by working closely with other IT team members.

Audit and Compliance:

  • Perform regular IT audits, both on-site and off-site, ensuring adherence to company standards and regulatory requirements.

  • Manage onboarding and offboarding processes effectively, overseeing all IT-related aspects.

Additional Responsibilities:

  • Support a full spectrum of IT activities related to end-user devices such as notebooks, mobile devices, and printers.

  • Liaise with vendors and third-party service providers to ensure service quality and compliance.

  • Collaborate extensively within the larger IT Service Operations Unit to support broader operational needs.

  • Undertake other tasks as required by the department and operational demands.

Your Know-How

  • Excellent organizational and project management skills.

  • Strong communication and interpersonal skills, capable of working effectively with cross-functional teams.

  • Ability to manage multiple tasks and priorities in a fast-paced environment.

  • Proficient in ITIL and IT service management platforms.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field.

  • Minimum of 5 years of experience in IT operations, covering the full spectrum of IT end-user device support services.

  • Proficiency in IT service management software and ITIL best practices.

  • Demonstrated experience in the management of IT assets, including tracking, auditing, and comprehensive reporting.

Other Information

  • Reporting Manager: Senior Manager, Workplace Technology

  • Working Hours: 9am – 6pm, Mon – Fri

  • Working Location: HQ, KYM tower with weekly visits to Ascent.

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