Job Information
1st Franklin Financial Customer Service Representative in Muscle Shoals, Alabama
[Join the 1^[st[Franklin team as aCustomer Service Representative.
[Salary: $14.00 to $15.75 per hour [This position leverages interpersonal skills, and business knowledge to meet the needs of our customers. This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. The Customer Service Representative is knowledgeable of features of products and services to drive that exceptional customer experience. TheCSR**interviews customers utilizing professionalism, patience, curiosity, and a results-oriented manner.
[Principal Accountabilities and Key Activities]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}**]{arial",sans-serif"=""}]{arial",sans-serif"=""}^]{arial",sans-serif"=""}
- Identifies and responds to customer needs in a timely and efficient manner
- Builds internal and external relationships
- Ensures customer confidentiality and private information is maintained
- Interviews customers and process applications, making recommendations for product and services approval
- Processes payments, verifies cash, endorsements, issues receipts, ACH, etc.
- Prepare and present assigned daily marketing offers
- Responsible for assigned collection of customer accounts
- Compiles and maintains records of all daily assigned tasks
[Education, Qualifications and Experience]{arial",sans-serif"=""}
High School Diploma or equivalent
Ability to meet current Licensing requirements of various States and Federal regulators
Demonstrate the ability to analyze relevant information and apply individual judgment
Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
Ability to maintain confidential business and personal information
Action and result focused
[Strong communication skills (verbal / written / ]{arial",sans-serif"=""}