Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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TEMP ASSOCIATES Helpdesk Technician in MUSCATINE, Iowa

A Local Utility Company has an immediate opening for a qualified HelpDesk Representative. This position will be a temporary 1-year assignment lasting until October 2024. This position will work 3 - 10 hour days.

Job Responsibilities Troubleshoot customer issues with Communications Utility products and services (email, Internet, TV), promoting communications services. Using the approved communications model to ensure customers are handled efficiently and with respect, respond to customer telephone calls and emails as they relate to services and products provided by the Utility: Answer questions and perform business relating to all utilities, including, but not limited to residential applications for service, rates, promotions, policies, and service rules. Promote the use of and sell communication services to customers. Create service orders for field personnel based on customer needs, calling out personnel depending on the situation. Accept payments over the phone and accurately enter the transactions. In conjunction with Trafficking Specialist, test all communications equipment as it is returned from the customers location. Identify, research, and resolve technical problems, notifying the appropriate department of the issue. Interact with other technical areas of the Utility to address customer concerns or identified problems with the network. Back up Customer Services Representatives as needed. Other duties as assigned.

Hours/Pay 8a-6:30p (Monday, Wednesday and Thursday) $15.00/hr.

Qualifications High School Diploma/GED required. Associates degree with an emphasis in technical training/coursework related to networking or equivalent combination of education and experience preferred. Minimum 2 years of customer service experience, prior helpdesk experience preferred. Familiar with a variety of computer software/hardware applications along with a basic understanding of TCP/IP and associated network components as they relate to Internet connectivity. Knowledge, or ability to obtain knowledge, of electric, water, garbage, sewer, cable, and Internet products, services, policies and rate structure.

Skills Excellent verbal and written communication skills, especially for documenting troubleshooting efforts on behalf of a customer. Excellent interpersonal and listening skills, with ability to build productive professional relationships and promote a team atmosphere. Proficiency with use of Microsoft Office Word and Excel at an intermediate skill level. Bilingual skills (English/Spanish) preferred Good judgment and reasoning skills. Problem identification, analysis, and solving, especially for troubleshooting basic PC, email, Internet, cable TV, and other customer issues.

If interested, contact Megan at 563-263-6589.

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