Job Information
Astellas Pharma Incident Response Manager in Mumbai, India
Incident Response Manager
Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!
Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com .
This is a remote position and is based in India. Remote work from certain states may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines. Candidates interested in remote work are encouraged to apply.
Description:
Astellas is seeking an experienced Incident Manager who will be responsible for the use of the incident and problem management processes as well as establishing a reporting processes to actively identify and manage service trends and risks and recommend interventions before problems impact service levels.
Essential Job Duties:
Monitor and respond to IT incidents reported by users, systems, or automated tools.
Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident.
Follow the established incident management procedures and best practices and ensure compliance with IT policies and standards.
Escalate major incidents to senior management and relevant stakeholders and provide regular updates and reports.
Document and maintain records of all incidents and their resolutions and identify trends and patterns.
Evaluate and improve the incident management process and tools and provide feedback and suggestions.
Provide training and guidance to the incident management team and other IT staff on incident management practices and protocols.
Collaborate with other IT teams and departments to ensure alignment and integration of IT services and processes.
Own and drive the resolution of incidents by leading the technical and functional teams, facilitating collaboration and communication, and ensuring timely and effective actions.
Track and report on the progress and status of incident resolution, and communicate any risks, issues, or delays that may affect the service restoration.
Ensure that the incident resolution meets the agreed service level agreements (SLAs) and quality standards and verify the satisfaction of the end users and stakeholder.
Conduct post-incident reviews and lessons learned sessions and implement the improvement actions to prevent recurrence of similar incidents.
Required Qualifications:
Experience of building dashboards using query languages (SQL, KQL or JQL)
Experience of running cyber incidents and developing logic/use case for SIEM and SOAR
Certified Information Security Manager (CISM), Certified Information System Security professional (CISSP) or other industry recognised qualification
Experience of developing route cause assessment (RCA) documentation
Able to demonstrate threat vector attack mitigation strategies and implement new use cases
*LI-CH1
Category TechX
Astellas is committed to equality of opportunity in all aspects of employment.
EOE including Disability/Protected Veterans