Microsoft Corporation Cloud Solution Architect - Teams in Multiple Locations, United States
Do you have a passion for Microsoft Teams and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers with complex needs and objectives? Do you want to join one of Microsoft's fastest growing businesses? If so, we are looking for you!
Support for Mission Critical, as a Cloud Solution Architecture - Teams, is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Plan and deliver proactive and reactive support including onsite presence as needed.
Work within a larger virtual account teamto strengthencustomer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans.
Identify and manage goals and opportunities across Teamsto improve the customer environment or call quality.
Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs.
Work with support teams, account teams, product engineering teams and other stakeholders to ensure a streamlined customer experience.
Apply lessons learned for continuous process and delivery improvement for the customer.
Engagein meetings with customers and account teamsto articulate service offerings.
Share and gain knowledge through communities.
Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.
Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies
OR equivalent experience.
4+ yearsofTeams/Skype related experience with at least 2 of the following:
Microsoft Server products, and cloud products like Microsoft Teams.
Networking and connectivity to O365 and/or Azure clouds.
Supporting, planning and implementation of Office 365 products including Enterprise Voice, Conferencing, client connectivity, UM, and other Teams features.
Messaging and Active Directory Federation Services technologies
SharePoint Online and One Drive for business administration
Hybrid Directory Services technologies including ADFS and Azure AD
Office 365 product capabilities, troubleshooting, and monitoring tools
Hybrid environments - troubleshooting, configuring, and supporting
Experiencewith Voice over IP (VoIP) Services.
Certification in Microsoft and other Cloud Technologies.
Proven troubleshooting skills and experience with Teams and Skype.
Ability to develop strategic ongoing customer relationships to gain the trust and respect of customers.
Proven ability to handle difficult and sensitive customer situations, lead projects and motivate others.
Experience with supporting and engaging with Fortune 500 IT and business leaders
Working experience with Microsoft Cloud based solutions in large enterprise environments.
Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $101,200 - $194,800 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $130,000 - $213,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.