Job Information
Honeywell Senior Tech Support Specialist in Morrisville, North Carolina
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.
Key Responsibilities
Facilitate issue identification and analysis
Investigate and resolve technical issues
Track requests resolution
Provide technical training
Build relationships with customers
Test products & software
Develop and share knowledge
YOU MUST HAVE
- High School Diploma, or equivalent. Some experience in the field.
WE VALUE
Bachelor degree in Management, Computer Science or a technology related discipline
Experience in the industry is preferred
Good interpersonal and verbal & written communication skills
Strong continuous improvement mindset, strong leadership impact
Experience with Salesforce.com and SharePoint
Demonstrated experience with Knowledge Management & Call Center Management
Good administration skills
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.