Kelly Services Account Manager in Morgan Hill, California
Kelly Services is currently looking for an experience Account Manager to work with a premier client of our in Morgan Hill, CA . The position will
Position : Account Manager
Schedule : 8:00AM - 4:30PM (some OT may be required)
Pay Rate : 70K-90K
Employment Type : Direct Hire (NOT a temp job)
Dress Code : Casual dress code, unless meeting with a client
Benefits/Perks : 401k; Life insurance; Health insurance; Vision insurance; Dental insurance; Paid time off; Vacation Time Off; and more
The individual is responsible for customer service activities such as responding to inquiries, processing orders, handling customer complaints and questions in a prompt, courteous and effective manner, and managing customer care through processes that assure high quality, customer satisfaction, efficiency, and accuracy.
Manage customer relationships for both existing and new accounts
Provide timely and thorough responses to customers' requests
Process Purchase Orders (P.O.'s) and provide order acknowledgement to customers in a timely manner
Process change orders and ensure quoted price and customer PO's are aligned
Process and follow up on RFQ's
Complete and submit customer's open order report on time
Keep customers informed of updates and issues
Ensure accurate data entry and report processing for all the related customer documentation
Effectively communicate customer's requests to other departments concerned
Follow department processes to ensure smooth flow of information
Proactively identify and escalate customer issues Interface and co-operate with other departments to meet deadlines and expedite deliveries
Other miscellaneous duties as required
Bachelor's Degree in Communications, Business or Social Sciences or 2-3 years of equivalent experience
Proficient in Microsoft Office with hands-on experience with data entry and Microsoft Excel reporting
Operate as a collaborative team member and function with minimal supervision
Ability to work effectively in a fast-paced, demanding and deadline-driven culture
Ability to multi-task
Our client is looking to fill these orders as soon as possible. Please apply if you feel you're a qualified candidate for this role.
Why Kelly ® ?
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.