Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Wolters Kluwer Customer Service Technical Specialist in Montpelier, Vermont

Remote position. Candidate can be located anywhere in the U.S.

Requires working technical knowledge and expanded conceptual knowledge of customer service with a focus on technology practices and systems. Works under a moderate level of guidance and direction. Performs a range of technical assignments and solves moderately complex problems under guidance of established policies and procedures. Participates in technology related activities of post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. Contributes to moderately complex aspects of projects. Assists in the development, maintenance, and support of various systems and tools. Supports the achievement of goals through own personal efforts.

Key Responsibilities

  • Resolve moderately complex technical and product related issues reported by users via e-mail, telephone and remote access, under guidance of established policies and procedures

  • Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to supported applications/functionality using working knowledge of necessary concepts

  • Liaise with internal escalation, development and functional teams for issue resolution, explain complex information to others

  • Understand key business drivers and build knowledge of the company, processes, and customers

Key Requirements

  • Bachelor’s Degree or equivalent relevant experience

  • 2+ years’ experience in a B2B technical customer service or implementation role

  • Working knowledge or experience with cloud computing platforms such as Azure, Google Cloud, and AWS

  • Working knowledge of database technologies such as Microsoft SQL Server or Oracle

The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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