Job Information
Spanish Peaks Mountain Club Director of Banquets in Montage Big Sky, Montana
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Director of Banquets
SUMMARY
The Director of Banquets is responsible for maintaining a strong client relationship and ensuring that all conference and special event specifications are communicated to, and executed by all hotel operating departments, making for a successful meeting or event experience for the guest and attendees.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
Setting up all functions and meetings in an appropriate and timely manner while maintaining standards of food, beverage, and meeting specifications
Communicating daily activities, in person or by log, to banquet personnel to ensure smooth transition and follow-up from one function to another.
Maintaining appropriate staffing levels, room/station assignments, buffet décor and enhancements as they relate to banquet and meeting room set-up
Developing and maintaining all policies, procedures, and quality standards within the department
Utilizing a continuous improvement approach to ensure a high quality, cost effective, and customer focused operation
Developing and implementing a training plan to ensure a high quality presentation and level of customer service within the banquet/function service staffs
Managing, in conjunction with the Executive Steward, the inventory, control and breakage/loss reduction of china, glass, and silver as it relates to function and banquet services
Inspecting and overseeing the cleanliness and maintenance of all function space, public areas, and service areas on banquet levels
Coordinating with housekeeping and engineering to ensure the highest level of product delivery
Communicating information to the kitchen and other supportive departments prior to and during events
Providing daily support and guidance to fellow banquet personnel as well as monitoring job performance
Maintaining a high level of service by constantly training and coaching all direct reports and Associates
QUALIFICATIONS
Bachelor's degree preferred
Prior Banquet Director experience at an upscale property preferred
Minimum 5 years Banquet hotel supervisory or management experience
Ability to motivate in a team oriented, collaborative environment
Ability to handle multiple priorities in a results-oriented environment, continuing to deliver quality service and consistently meet deadlines
Proven success in customer service and guest recovery
Exceptional communication skills, both verbal and written
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required
Knowledge of budgeting and forecasting required
Ability to supervise subordinate staff, including, but not limited to, assignment of duties, motivating and mentoring, as well as evaluating service and taking disciplinary action when necessary
Ability to solve problems and make rational decisions
Strong facility and safety awareness
PHYSICAL REQUIREMENTS
Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 25 lbs. on a regular basis. Must be able to push and pull carts containing up to 250 lbs. occasionally. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.
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