Computer Aid, Inc. IT Product Analyst in Miramar, Florida

Scope of work:

The position will perform various functions inclusive of business analyst, software installation engineer, and Quality Assurance within a project team tasked to replace legacy technology with a COTS product.

Primary Responsibilities:

  • Exhibit subject matter expertise on the low-level design of a product

  • Understand the product’s entire technology stack

  • Understanding relational database fundamentals and working knowledge of the product data model

  • Understand the interdependencies between the product and other products within the enterprise

  • Configuration and testing of the COTS package at the headquarters staging environment

  • Supporting the end users through UAT cycles

  • Physical installation of the COTS package in the vessels' production environments; travel approximately 25%

  • End user support during stabilization & operational support

  • Support of production like development & test lab environments

  • Create and maintain relevant product documentation

Secondarily, the position will be asked to support the lead within a product team tasked with innovation and release management, inclusive of:

  • Management of a product back log of defects and enhancements

  • Digesting requirements & user stories

  • Estimation of incoming technology requests and cost/benefit analysis

  • Context Definition and Solution Sketching

  • Maintaining a relationship and driving a schedule with product vendors

  • Execution and evolution of the product road map

  • Building test cases to evaluate nonfunctional requirements

  • Ensures there is accurate and current documentation of all existing and new products

  • 3rd Level Production Support

  • Stays abreast of trends in the marketplace to ensure the product's competitive position.

Skills and Abilities:

  • Excellent written and verbal communication

  • Adept at learning new Relational database models

  • Proficiency with MS Excel, including VLookup and Pivot tables, Reporting (Crystal preferred) and other database tools (Toad\SQL Developer)

  • Proficiency in generating complex SQL queries and scripts. (SQL/ORACLE)

  • Demonstrate flexibility during times of change and ability to adjust to shifting priorities, demands and timelines.

  • Adept at independently conducting research and understanding when escalation to a manager is appropriate and escalating in a timely manner.

  • Ability to learn, understand and apply new technologies independently and with training.

  • Self-motivated and able to work independently, as well as in a team environment.

  • Sensitivity to an environment which may collect and maintain data relevant to GDPR, PCI, PII regulations.

  • Preferred Skills & Technology Experience:

  • Application Software Delivery Life Cycle, Implementation, and Support: 5 years

  • Relational Databases & SQL: 5 years

  • Crystal Reports Writing: 1 years

  • Preferred Cruise & Hospitality Relevant Experience:

  • Crew management

  • Guest arrival/departure operations

  • Restaurant Operations

  • Front desk operations

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited

External Company URL: www.compaid.com

Street: 14700 Caribbean Way