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Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Job Information

Wells Fargo Senior Escalations Representative in MINNEAPOLIS, Minnesota

About this role:

Wells Fargo is seeking a Senior Escalations Representative.

In this role, you will:

  • Support less experienced individuals in providing resolutions for client inquiries and complaints

  • Determine appropriate course of action and conduct investigative steps to fully identify customer issues

  • Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team

  • Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction

  • Provide subject matter expertise and interpretation of procedures to less experienced individuals

  • Respond independently to complaints escalated at the highest level

  • Interact with internal and external customers to resolve their issues

  • Interact with the immediate Escalations team to supervise day to day activities of the support Escalations team

Required Qualifications:

  • 4+ years of customer contact within a Financial Services environment, Underwriting, Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Proficiency with Microsoft Office Products (i.e. MS Excel, PowerPoint, Word, Outlook, etc.)

  • Ability to multitask and manage large pipeline of cases at once

  • Ability to work with various outside business partners

  • Proficiency in writing professional business letters

  • Ability to meet defined deadlines on cases

  • Proficiency with de-escalating angry/uncooperative customers over the phone

Job Expectations:

  • Willingness to work on-site at stated location on the job opening

  • This position offers a hybrid work schedule

Locations:

Charlotte, North Carolina

West Des Moines, Iowa

Irving, Texas

Phoenix, Arizona

Minneapolis, Minnesota

Salt Lake City, Utah

Posting End Date:

23 Sep 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Company: WELLS FARGO BANK

Req Number: R-402431-3

Updated: Fri Sep 20 02:42:49 UTC 2024

Location: MINNEAPOLIS,Minnesota

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