Job Information
Infinite Health Collaborative (iHealth) Scheduling Call Center Representative - Twin Cities Orthopedics in Minneapolis, Minnesota
Description The Scheduling Call Center Representative / Patient Intake Services Specialist is responsible for the registration and scheduling of Twin Cities Orthopedics patients while maintaining excellent customer service. Hours are Monday through Friday 8:30am - 5pm at our New TCO Bloomington location. Mandatory in office training for 6 months, remote work after successful completion of in office training. Local residents of Minnesota or Wisconsin. A $1,500 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for sign-on bonus. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more. Essential Functions: Accurately and efficiently schedule new and existing patients in the current practice management system. Answer a high volume of inbound calls in a timely, pleasant and professional manner. Communicate all pertinent patient information regarding their call to include: appointment information, directions, check-in times, referral information, and copayments. Verify and document insurance information as defined by current business practices. Maintain and update assigned appointment reports, new patient reports or other assigned scheduling modules. Maintain a working knowledge of health care plan requirements and health plan networks. Any and all other duties as assigned Education and Experience Requirements: High School diploma/GED or equivalent required Customer service experience preferred Previous experience in a healthcare facility preferred Previous experience in a call-center environment preferred Essential Requirements: Ability to: Comply with company policies, procedures, practices and business ethics guidelines. Complete job required training. Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.) Demonstrate prompt and reliable attendance Work in the clinic, office or surgery center during business hours Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines Communicate and interact in a respectful and professional manner Prioritize workload while being flexible to meet the expectations of the daily operations Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions Understand and execute a variety of instructions Effectively operate equipment and communicate on and operate the phone system Work independently with minimal supervision Travel to other work locations, if required Performance Expectations - i-Health's Core Values: Integrity - Do the right thing and take responsibility for what you do and say Service - Consistently contribute to deliver an exceptional experience Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness Teamwork - Be a part of the whole; support each other positively Environmental Conditions: Office setting Notes Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabil ties Act of 1990. This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification. Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.