Job Information
Minnesota Visiting Nurse Agency Patient Services Coordinator, Emergency Department in Minneapolis, Minnesota
_SUMMARY_ We are currently seeking a Patient Services Coordinatorto join ourEmergency Department team. This .85 FTE (68 hours per pay period) role will work on-site (SHIFT: Nights and Every Other Weekend - 10 hour shift; 9:00 PM - 7:30 AM).
Purpose of this position:Under general supervision, greets, responds to and provides customer service to patients and their families, visitors, guests and the interdisciplinary health care team while supporting a patient and family centered healthcare environment. Facilitates the nursing unit activities generated by accurately and efficiently performing the non-clinical tasks to support patient care and service. Performs general receptionist and clerical duties for the unit as well as coordinates unit communications.
/A$500 hiring incentiveis available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible)./
_RESPONSIBILITIES:_ * Functions as a central point of communication for the unit * Provides customer service for patients, visitors, guests, and the interdisciplinary health care team * Promotes organization and smooth functioning of unit and assists in maintaining unit efficiency * Performs general receptionist duties * Coordinates patient admissions, transfer and discharge process within EPIC and direct patient service * Coordinates obtaining and maintaining designated supplies, equipment, and inventory for the unit * Provides basic technical support and maintenance of computer functions * Serves as a resource for health care team members, to assist them in navigating the electronic health record * Monitors, facilitates, and acts on orders
_QUALIFICATIONS:_ /Minimum Qualifications:/ * One year office clerical experience -OR- * Approved education -OR- * An approved equivalent combination of education and experience /Preferred Qualifications: */ * Basic computer skills including experience with an electronic health record, Epic experience * One year of related experience in a similar healthcare (hospital/ inpatient) environment /Knowledge/ Skills/ Responsibilities: */ * Proficient in Microsoft Office * Ability to work cohesively and respectfully with a diverse workforce and patient population in a patient and family centered work environment * Knowledge of medical terminology * Ability to successfully handle multiple tasks and duties. simultaneously in response to patient/ family and healthcare team needs * Ability to effectively communicate information verbally and in writing as well as the ability to read and follow verbal and written instructions * Ability to meet quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
Title: Patient Services Coordinator, Emergency Department
Location: MN-Minneapolis-Downtown Campus
Requisition ID: 240734