Student Veterans of America Jobs

Organization Background Aeon is a nonprofit developer, owner and manager of quality, affordable homes in the Twin Cities. Since 1986, the award-winning nonprofit has built or renovated 5,900 apartments and townhomes. These homes provide stability to more than 17,000 people each year. At Aeon, we believe everyone deserves a home. But the threat of homelessness is real. Too many people are struggling to make ends meet. One illness, one day without work, one family emergency, could leave them with nowhere else to go. Together, we will act boldly to create and preserve quality, affordable homes for those who need them most. With Aeon, you'll discover hard work that's worth it. Learn more about Aeon at www.aeon.org. Position Summary We are seeking a Leasing Agent & Front Desk person to join our team at South Quarter, a set of 4 apartment communities on the corners of Portland & Franklin in South Minneapolis: The Rose, Pine Cliff, The Jourdain and Wellstone! This position will office mostly at the front desk of our nationally-recognized The Rose apartments! The Leasing Agent & Front Desk person is a customer service and administrative professional who will offer support to our residents and guests as well as supporting leasing, compliance and administrative functions in partnership with the management office. The Leasing Agent & Front Desk person reports to the Senior Site Manager. Key responsibilities include, but are not limited to: Front Desk Become closely acquainted with the property and its residents, vendors, etc. to foster a sense of community and home while maintaining professional boundaries Facilitate communication between residents, community members and staff persons. Share relevant cultural information with all parties involved and assist speakers in reaching mutual understandings. Answer/route all incoming phone calls, maintain welcoming environment, answer general inquiries while responding appropriately to requests which may include entering maintenance requests, granting access as needed, and responding to emergencies. Assist residents and effectively and professionally diffuse resident or visitor confrontations, while acting decisively in any crisis situation Maintain desk area and lobby to ensure neat and professional appearance Leasing Maintain current knowledge of apartment availability, rates and features and review information with prospective residents Conduct property and apartment tours to include the showing of amenities, models and available apartments Maintain prospect and leasing data in online platforms and follow up with prospective residents in accordance with property guidelines Process housing applications from start to finish in partnership with the management office and Aeon's compliance team, preparing move-in packets for new residents Work closely with site team to ensure apartments are ready for move-in and maintained in a satisfactory manner Administrative Administrative duties including assembling resident files, processing move-in and move-out paperwork, assisting management team with recertification paperwork Support the site office by being present during set office hours, answering telephone, filing, sorting mail, maintaining office equipment, ordering office supplies, referring residents, providing accurate rental information, and giving access to vendors/contractors. Assist with managing day-to-day operations of the community Perform other related duties as requested by Supervisor Skills & Qualifications Demonstrated success in detail-oriented administrative support functions as well as face-to-face customer/client interactions is required Working knowledge of basic accounting practices Strong computer literacy skills preferred Ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts Must be a resour eful problem solver with an attention to details and a seeker of excellence who values results, hard work, customer service, and loyalty to Aeon's mission Somali language skills are a plus Physical Requirements: Ability to lift up to 10lbs Ability to reach above and below the shoulders Ability to sit and stand for extended periods of time Ability to complete daily tours between properties including but not limited to inspecting grounds, hallways, stairwell and apartment homes Ability to file, open and close file drawers, and enter data into a computer for extended periods of time Ability to withstand external weather conditions Compensation This position pays $18/hr base wage plus leasing commissions! Aeon's comprehensive benefits package for full-time employees includes: medical, dental, vision, life insurance, short-term and long-term disability, retirement plan, paid time off and an employee assistance program. If you are interested in applying for this position, please visit: https://aeonmn.applicantpro.com/jobs/3139473.html Position is open until filled. Aeon values a diverse work environment. People of color, individuals with disabilities, members of the LGBTQ+ community, and people from other underrepresented communities are strongly encouraged to apply. Aeon is an Equal Opportunity / Affirmative Action Employer Employees and residents are encouraged to apply.