Job Information
Kraus-Anderson IT Support Specialist in Minneapolis, Minnesota
Kraus-Anderson offers an opportunity to make an immediate impact with an industry leader!
Core Purpose: Building enduring relationships and strong communities
Core Values:
Integrity – Do the right thing…always be respectful, honest and fair
Commitment – Take ownership, work hard, and keep promises
Teamwork – Collaborate to foster trust and success for all
Value People – Support each other in a safe, positive environment where people are recognized and appreciated for their contributions
Our Company
For more than a century, Kraus-Anderson has been transforming the American landscape.
Founded in 1897 and privately owned and managed by the Engelsma family for more than 70 years, KA is consistently ranked by Engineering News Record among the top 50 general contractors in the United States. Our base of operations in Minnesota is supplemented with regional offices, extending our capabilities coast to coast.
We take a highly collaborative approach to our work. We work closely with owners, architects and the entire planning team well before ground is broken; providing cost analyses, scheduling information, and value engineering services to ensure that our client can make informed decisions leading to a timely finish of the highest quality and the best value.
Summary
The IT Support Specialist’s role is to ensure that the end user can effectively use technology to accomplish business tasks. This includes receiving, troubleshooting, prioritizing, documenting, and resolving technology issues or requests that may be reported in-person, over the phone, or via email. This position will be responsible for testing, documenting, deploying, maintaining, and updating hardware and software utilized within the organization. Issue resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
Essential Duties and Responsibilities:
Familiarization with internal documentation on the digital products supported by the IT team.
Build rapport and engage with end users and key stakeholders to understand and resolve technology issues that are reported.
Answer, evaluate, prioritize, document, and troubleshoot incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, and other computer-related technologies.
Interview users to collect information needed to effectively diagnose, troubleshoot, and resolve the issue being reported.
Communicate with hardware/software vendors when necessary to resolve technical issues occurring in our environment.
Maintain ownership of reported issues until resolved, while being the single point of contact responsible for all continued communications/follow-ups while actively pursuing resolution to their issue.
Prioritize, schedule, communicate, and collaborate with team members when required to actively solve or escalate problems until resolution is obtained.
Log and provide detailed documentation for all support calls, emails, in-person requests using ticketing system utilized by IT to maintain data that will be utilized for problem/root cause analysis, provide documented level of effort required to resolve and track trends around reported issues historically.
Test software and hardware to evaluate and identify issues that may impact deployments/upgrades.
Develop/revise training documentation, tutorials, cheat sheets, job aids, etc. when required to aid user in performing work.
Investigate and learn new hardware and software applications prior to rollout, required to effectively support and become a subject matter expert.
Setup and deploy or refresh computers, mobile devices, software, and peripheral equipment.
Monitor and maintain desktop stability and security. Keeps all software, drivers and service patches up to date.
Other tasks as assigned.
Required Knowledge, Skills and Abilities:
One year certificate or associate degree with emphasis in computer science, information systems, information technology or related field and three to five years related experience and/or training; or equivalent combination of education and experience.
Ability to effectively research, analyze information, problem solve, and use troubleshooting techniques to resolve IT related issues independently and in groups scenarios.
Ability to communicate clearly in positive or negative situations; with end-users that have varying levels of technical knowledge, ability, and/or expertise; listen and get clarification; responsive to requests for service and assistance; accountable to commitments.
Ability to focus on resolving technical issues in a professional and reputable manner.
Ability to read, comprehend, and write instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
Ability to work under pressure and meet deadlines.
Ability to use time productively, maximize efficiency and meet challenging work goals.
Ability to maintain compliance with all company policies and procedures.
Ability to possess and maintain an exceptional work ethic as well as uphold company values and demand the highest standard of conduct from self and others.
Ability to work from the Minneapolis, Minnesota office.
Preferred Knowledge, Skills and Abilities:
Bachelor’s degree in computer science, information systems, information technology or computer engineering, or related field or 3-5 years of relevant work experience or equivalent combination of education and experience.
Technically Proficient with business applications such as Microsoft Office 365 suite, OneDrive, SharePoint, Teams, Planner, and Project.
Technically Proficient with computer operating systems and utilities.
Physical Demands:
The physical demands described are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For Office Requirements:
Essential functions section to include items such as ability to:
Clearly communicate information (both written and verbal) to colleagues and key stakeholders.
Stand and/or sit in a stationary position for extended periods of time; 50%+.
Use a computer/laptop/iPad in open office environment with natural and/or florescent lighting.
Navigate between office building floors, and on occasion, attend off-site meetings.
Routine quarterly travel to outer office locations.
Lift up to 50 lbs. unassisted.
Why KA?
We offer a challenging, rewarding, and supportive environment where employees are positioned to make a positive impact on our business, our communities, and their own future.
We believe in building leaders. KA offers a wide range of enrichment and professional growth opportunities through KA University and community service opportunities through our KA Has Heart Volunteer Program.
KA offers full time employees (30+ hours) a significant Total Rewards package including:
Medical insurance Plan Options
Health Savings Accounts (HSA)
Flex Spending Accounts (FSA)
Wellness Program
Fitness Center (Minneapolis)
KA University Training and Development
Fitness Center, KA corporate headquarters, Minneapolis
401(k) Plan
Company sponsored Short Term and Long Term Disability
Company sponsored Life/Accidental Death and Dismemberment Insurance
Time Off including vacation, sick and holiday pay
Workplace Flexibility
Paid Parental Leave
Paid Military Leave for Active Reserve Duty
Part time/Transition Options
Free Parking
Along with our employer sponsored plans, we also offer an array of Voluntary Benefits and other perks.
Make A Positive Impact