Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Kodak Field Service Technician in Minneapolis, Minnesota

22082BRPosition Title:Field Service TechnicianPosition Description:We are looking for a Junior Field Engineer to help us grow in the Greater Minneapolis Area, Minnesota area.

As a Junior Field Engineer you will be responsible for on-site installing, maintaining, and repairing of Kodak, and multi-vendor systems, which may include hardware, software and networking products, including operating systems to required standards outlined in training, SOPs and product support updates. Works to maintain all equipment in optimal working order, efficiency and condition to ensure customer is meeting, or exceeding, product uptime expectations.

Enhances customer satisfaction by communicating all service engagements, resolutions, training, preventive maintenance and configurations, which may impact product performance to proper customer contact prior to leaving each service engagement. Effectively manages assigned customer, including immediate engagement, proper customer communication, needed escalations, required follow up and identification of potential sales leads.

Products:

Prepress (Including CTP and Plate Line Equipment)

https://www.kodak.com/en/print/page/offset-ctp/

EPS (Includes the Nexpress/Nexfinity)

https://www.kodak.com/en/print/product/digital/nexfinity/

JOB DUTIES/RESPONSIBILITIES:

The Junior Field Engineer is responsible for servicing HW/SW/Network products and configurations at customer sites as well as diagnosing and optimizing product performance. Ensures customer satisfaction by advising customers on preventive maintenance, value of Equipment Maintenance Agreements (EMA), support services, training and configurations that will improve product performance.

• Responsible for administration pertaining to customer calls, timely completion of service reports, expense reports and weekly time reports, as well as the tracking of preventive maintenance and upgrade requirements for assigned customers.

• Performs necessary servicing and preventative maintenance of equipment.

• System installation, maintenance and ongoing support of equipment.

• Provides ongoing support for customers.

• Ability to delight customers by developing strong relationships and striving to exceed customer expectations.

• Acts as customer liaison to relentlessly drive customer issues to resolution.

• Drives revenue growth initiatives as assigned by management.

• Builds and fosters strong relationships with sales partners.

• Educates customers on the latest corporate initiatives and products.

• Informs management of issues effecting personal/product performance, job duties and SOP while offering suggested improvements and innovation to enhance our service engagements.

• Maintains company assets in accordance with company guidelines.

• Effectively enters all needed information and engagements into the designated service system and/or form requirements

• Consistently meets all performance goals.

• Presents and always maintains a professional image.

SKILLS, ABILITIES AND COMPETENCIES:

• Ability to learn, retain and apply new technologies, complex products and technical/industrial subjects.

• A working knowledge of PC operating systems and software applications and a basic understanding of networking fundamentals.

• Demonstrated ability to diagnose, repair and solve system/equipment issues.

• Advanced analytical and problem-solving skills.

• Knowledge and application of electronics and strong electromechanical skills.

(Skills, Abilities and Competencies continued):

• Makes sound business decisions and manages/controls personal business expenses.

• Ability to market service and promote new business opportunities.

• Effective use of business tools.

• Capable of working independently without direct supervision.

• Readiness to accept and adapt quickly to change.

• Excellent communication and listening skills.

• Exceptional interpersonal skills including patience, courtesy, tact, and discretion.

• Ability to work in a stressful environment while maintain and promoting a calm engagement with customers

• Ability to work as part of a team.

• High degree of self-motivation.

• Exhibits Kodak Core Values.

• Planning, organizational, and administrative abilities.

• Motivated to continuous self-improvement.

• Ability to effectively manage multiple tasks.

EDUCATION AND EXPERIENCE:

Required

• Associates Degree, or Certification in electrical or mechanical engineering, technical trade school studies or equivalent experience

Preferred

• Customer service experience

• Previous experience servicing similar equipment

• Experience in the Graphic Arts industry would be an asset.

• Knowledge of Electro-photography / Digital Printing.

• Basic understanding of Color Theory.

• Solid understanding of electro-mechanical devices and complex electro-optic and robotic high-tech equipment.

WORK ENVIRONMENT:

• The environment in which the FE services may be a high availability/mission critical account where system outages may occur. The individual proactively responds to potential equipment issues to prevent unplanned interruption of customers’ business.

• The FE may be required to provide on-call, after hours support or work different shifts based on company need. This may include nights, weekends and holidays. The individual may also be required to take calls outside of their assigned territory or District.

• Must be willing to travel (possibly internationally) for short- and long-term assignments, as required.

• Must have and maintain a valid driver’s license, passport and other designated information.

• Ability to obtain security clearance as required by customers (ex. ability to be bonded in Canada)

• Field Service Technician will be mainly servicing customers in the Minnesota geographic area.Position Number:22082BRCareer Area:Field Engineer / TechnicianMinimum Education Level:Associates Degree or Equivalent Work Experience Position Type:Full TimeGeographic Location:USA - MN - MinneapolisExperience Level:2-10 Years EOE Policy Statement:Kodak is an Equal Opportunity/Affirmative Action Employer. Applicants are free to apply without regard to race, color, religion, sex/gender, gender identity, sexual orientation, marital status, pregnancy, genetic information, citizenship status, national origin, age, disability or veteran status or any other Federal or State legally protected classes. Read our EOE Policy Statement (https://sjobs.brassring.com/img/images_515_251/images/Disclaimer.pdf) .Employment Sponsorship Notification:Any candidate/applicant requiring sponsorship now or in the future for employment visa status will not be considered for this position. Kodak as an Equal Opportunity Employer and we encourage you to look for jobs where sponsorship will be provided.

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