Robert Half Chat Support Representative in Minneapolis, Minnesota
Robert Half has a client seeking a dynamic and customer-focused individual to join our team as a Chat Representative. If you're passionate about customer engagement and possess excellent communication skills, we want to hear from you.
As a Chat Representative, you will play a crucial role in providing outstanding customer support through online chat channels. This position requires a detail-oriented individual with a friendly and professional demeanor. The successful candidate will have the opportunity to work in a collaborative and fast-paced environment, helping to build and maintain positive customer relationships.
Engage with customers through online chat to address inquiries, resolve issues, and provide assistance.
Ensure timely and accurate responses to customer queries while maintaining a high level of customer satisfaction.
Collaborate with other team members to share knowledge and contribute to a positive working environment.
Document and track customer interactions and feedback for continuous improvement.
Stay informed about product/service updates and changes to effectively assist customers.
Strong written communication skills with a keen eye for detail.
Previous experience in customer service or a similar role is a plus.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proven problem-solving abilities and a customer-centric mindset.
Can type 60-70+ WPM.
High school diploma or equivalent.
Availability to work 1st or 2nd shift, some weekends as needed.
If you are enthusiastic about customer service and thrive in a chat-based support role, we invite you to apply today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.