Job Information
Fairview Health Services Advanced Nutrition Aide in Minneapolis, Minnesota
Overview
Fairview Health Services is searching for an Advanced Nutrition Aide on the University Campus (East Bank) , located in Minneapolis, Minnesota! This position is (16 hours per 2-week period), on evening shift .
This position is responsible for guiding patients through room service process by phone, and speaking with hospital staff regarding diet order information. The Advanced Nutrition Aide is an excellent opportunity to build customer service skills, and gain experience with patient interaction over the phone. You will also gain experience working with allied health professionals, such as nurses and dietitians.
This is a perfect opportunity for anyone who is seeking a career in a medical profession. The nutrition services staff directly influences the patient, guest, and staff experience, by preparing and serving the food, that sustains everyone through their healing or their work. There is phenomenal opportunity to engage one on one with patients and/or staff, and an opportunity to work together on a team of engaged employees!
We have day, evening, and night shifts available. We also offer casual positions, which pick up shifts, dependent on the department needs. Casual positions are not guaranteed days/hours.
Location : UMMC East Bank, located in Minneapolis
Hours : 16 hours biweekly
Schedule : Evening shift
Schedule:
CC13, CC14, CC11
Week 1:
Friday - 3:45pm-6:45pm
Week 2:
Monday - 3:45pm-6:45pm
Friday - 3:45pm-6:45pm
Saturday - 3:15pm-6:45pm
Sunday - 3:15pm-6:45pm
Schedule may change based on the needs of the operation.
Responsibilities Job Description
Taking meal orders from/for patients in a Call Center Environment.
Demonstrates basic knowledge of nutrition.
Ability to explain diet order to patient or staff.
Knowledge of specific nutrients in food.
Understanding of dietary needs with modified diets.
Understanding of culturally specific food choices.
Ability to identify foods in relation to patient allergies.
Ability to resolve appropriate food choices for therapeutic diets.
Ability to understand and operate room service system.
Affectively communicate a diet order to a patient, so that a patient has a general understanding of their diet order.
Ability to competently satisfy patients through offering acceptable alternative meal choices.
Qualifications
Required Qualifications:
High school diploma / G.E.D
6 months customer service experience
6 months office equipment/computer experience
Preferred qualifications (Optional):
College level nutrition or hospitality related course work completion greater than or equal to second year of a four-year degree program or a graduate of a 2-year program
Prior experience in a healthcare food service department
Previous experience working directly with patients to provide the appropriate meal to meet their diet specifications.
Previous experience in the front of house operations of healthcare, hotels restaurants or country clubs
Previous experience as a switch board operator, telemarketer or customer service technician.
Desired Skills (Optional):
Excellent customer service
Ability to communicate both verbally, and in writing, using English
Proficient in the English language
Attention to detail
Ability to address problems efficiently
Critical thinking skills
Ability to negotiate
Basic math skills
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
EEO Statement
EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status